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OneDrive 'not enough cloud storage' despite paying for 2TB and have used 1% of it!!

Anonymous
2025-05-21T18:17:35+00:00

Hi all,

I recently changed my backup settings to something that I thought would work much simpler but OneDrive is not having any of it. This is my setup:

I have the usual Documents, Pictures and Video located in a OneDrive folder on second M2 drive in my PC.

I have pointed the Downloads, Documents, Pictures, Music and Videos to this location. So F:\OneDrive\Pictures for example.

When I go into OneDrive settings and choose 'Manage Backup', it shows all the usual folders, scans for a few seconds, and everything is ticked, but everything showing 0kb. There is around 1TB of data in all the folders, mainly in the Pictures.

'Looking for changes', or 'waiting to upload' is seen one OneDrive, even often 0% of 1TB uploaded but always does it then tell me I don't have enough cloud storage, despite me paying for 2TB! It says on my MS account I am using 1% of the 2TB.

I have even gone to the lengths of completely resetting my PC, reinstalling Windows 11 etc this evening only to encounter the same issue.

Has anyone got any tips? Not sure where to go from here!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-05-27T20:24:40+00:00

    I appreciate the help; I can find no similar issues on the web. It's been escalated to engineering, apparently within MS, so hopefully they find something.

    OK, if you don't also have a work account, I have no idea what might be wrong. I can only speak from my experience using both a personal and business account.

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  2. Anonymous
    2025-05-27T08:46:02+00:00

    If something is wrong with your Microsoft account, I cannot fix it. I'll try to get another Microsoft Agent to look into this.

    If anyone is interested in how this is going, this is it:

    Microsoft asked me to do a traceroute on my Microsoft account online when creating a document within onedrive.live and sending the export back to Microsoft so they can see what happened when I got the out-of-storage error.

    The solution was telling me that because I had only 700gb left on my SSD that had onedrive on it, and the data I wanted to sync was over 1TB, I needed a bigger drive, enough free storage to cover what I wanted to sync.

    So I purchased a shiny new Samsung Pro 990 4TB drive, hoping this would end all this. I installed Windows, kept everything in its default location (OneDrive), and went to sync. I'm not getting out storage messages anymore, but all I get in return is the below, which still suggests to me there is an issue still with my online Account.

    I STILL can't create a new document at onedrive.live.com, and in hindsight, why would a new hard drive have fixed that issue?

    So I'm £250 down, still paying for MS Premium Family and an extra 1TB of storage, and no closer to a solution.

    The story continues...

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  3. Anonymous
    2025-05-23T06:30:54+00:00

    Is your Downloads folder in your OneDrive folder? Your Downloads folder is not a folder to select in Manage Backup, so somehow you have been moving folders from their default locations.

    Does that matter? You seem more concerned about trying to identify something I’ve done wrong rather than trying to help. As I’ve said, I’ve had OneDrive on a secondary drive for years, and yes probably Downloads has been there as it sits with the core Documents, Desktop, Pictures, Videos folders.

    Yes, I’ve contacted Ms support but having used them before I have 0% confidence in them helping.

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  4. Anonymous
    2025-05-22T08:24:08+00:00

    Hi, and welcome to the Microsoft community.

    Is your OneDrive linked to the correct account? Go to the OneDrive white cloud icon on the taskbar, then to View online. In the account that appears, do you have 2TB available?

    Go to Choose folders. At the bottom you will see the location of your OneDrive folder. Is it F:\OneDrive?

    When you turn on the backup at Manage Backup, your desktop, documents, pictures, music, and videos folders will automatically move. There is no need to move them manually.

    Craig

    Hi,

    • yep OneDrive is linked to the correct account. View Online, takes me to my Microsoft Account.
    • Going to choose folders, yes, F:\OneDrive is at the bottom. Again, though the folders it shows doesn't appear right. Only Attachments, Pictures and Videos displays (all 0.0KB) if I drill down into Pictures, it doesn't show any sub folders that I have, it's like its looking at another Pictures folder?
    • I didn't move anything as per say, I have my Data on a secondary 2TB drive (main drive 256gb) so I just relocate the quick access folders to the 2TB drive so I can easily go into Documents, Pictures etc.

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  5. Craig Long 17,885 Reputation points
    2025-05-21T22:23:10+00:00

    Hi, and welcome to the Microsoft community.

    Is your OneDrive linked to the correct account? Go to the OneDrive white cloud icon on the taskbar, then to View online. In the account that appears, do you have 2TB available?

    Go to Choose folders. At the bottom you will see the location of your OneDrive folder. Is it F:\OneDrive?

    When you turn on the backup at Manage Backup, your desktop, documents, pictures, music, and videos folders will automatically move. There is no need to move them manually.

    Craig

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