OneDrive Fails to Detect and Upload Local Changes on One Specific PC

Hello,

Thank you for your detailed response.

Based on your test results, since OneDrive works normally under a new local administrator account, the issue appears to be with the original local user profile.

I recommend following the steps in the link below to migrate your old local user profile to the new administrator account. Afterward, you can use the new administrator account instead.

Migrating the user profile will preserve your original settings without deleting any files or applications on your computer.

Fix a corrupted user profile - Microsoft Support

Best regards,

Huy-K | Microsoft Community Support Specialist

Dear Vivian,

Thank you for your suggestions!

I’ve performed all three tests, and here are the results:

1. Clean Boot: OneDrive still failed to function properly.
2. New Administrator Account:
   • OneDrive worked normally under the new account.
   • For thorough testing, I configured the new account with the same network environment (VPNs) used in the original account. OneDrive continued to work without issues.
3. OneDrive Web Version:
   • Functioned correctly—edits made via the web were synced to all devices, including Device D’s problematic OneDrive client.
   • Key observation: When editing the same file locally (created via the web), only Device D’s original account failed to sync changes back to the cloud. Other devices/accounts had no issues.

The problem now appears isolated to this specific account on Device D. Could you advise on:

• Further steps to diagnose the root cause?
• A low-impact solution to reset the account while preserving all files, applications, and system configurations?

Looking forward to your guidance.

Best regards,
LGDMps

Hello LGDMps,

Welcome to the Microsoft Community.

I understand that you are experiencing issues with certain PCs being unable to upload local changes, and you have tried many solutions without success.

Based on your description, the problem occurs during the process of uploading modified local files to the cloud. Such issues are typically caused by network-related factors.

You mentioned that you have tested the network but couldn't resolve the problem. I'm not sure what method you used to test the network. Please try testing with alternative networks (wired/Wi-Fi, home/personal networks) and also check the link below to attempt any methods you haven't tried yet.

Fix Wi-Fi connection issues in Windows - Microsoft Support

Please also try the following methods to see if they resolve the issue:

1.To rule out interference from third-party programs, please perform a clean boot by following the link below. After the clean boot, do not open any other third-party programs and test directly to see if the issue persists.

How to perform a clean boot in Windows - Microsoft Support

Disclaimer:

A clean boot starts Windows with a minimal set of drivers and startup programs. This helps determine if background applications are interfering with your system and identifies the root cause of the issue. While the clean boot process may appear complex at first glance, carefully following each step in order will help resolve the problem efficiently.

2.To rule out any account configuration issues, I recommend creating a new local administrator account, then switching to it and signing in to OneDrive to test whether the same problem occurs.

• Click Start, type cmd, right-click Command Prompt, and select Run as administrator.
• In the Command Prompt, enter the following command and press Enter to create a new account:
  net user aaa /add
  (Replaceaaawith your desired username.)
• Then, enter the following command and press Enter to grant administrator privileges:
  net localgroup administrators aaa /add
  (Ensureaaamatches the username you set above.)

3.Please try accessing OneDrive web version directly in your browser and modify a file there to check if the changes sync properly.

Personal Cloud Storage – Microsoft OneDrive

I hope this information helps. If you have any updates, feel free to let me know—I’ll be here to help.

Best regards,

Vivian | Microsoft Community Support Specialist