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My built-in Camera is not saving photos or videos

Anonymous
2025-06-03T08:49:58+00:00

Good day!

I will greatly appreciate it if someone can help me fix my camera which is not saving a photo and video directly to my computer once I take one.

Thank you

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DaveM121 891.1K Reputation points Independent Advisor
2025-06-04T07:19:26+00:00

Thank you for that information.

Open File Explorer.

1

Open your Pictures folder.

Inside that folder, if these folders do not exist, right click and create these folders:

Saved Pictures, Camera Roll and Screenshots.

2

Open your Videos folder.

Inside that folder, if there is no folder names Captures, then create that folder.

3

Open the Registry Editor again, it will still be on the same page.

Right click each of the 4 entries indicated below and delete them

4

Restart (not shut down) your PC to apply that change.

.

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  1. Anonymous
    2025-06-04T02:38:22+00:00

    Hello,

    Thank you very much for this information. Unfortunately I am don't have any idea why this happened. And when it was changed to "D:/"

    Anyhow, I would be grateful if you will assist me how to change or put it where it was originally located?

    Thank you very much for your great help.

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  2. DaveM121 891.1K Reputation points Independent Advisor
    2025-06-03T16:21:14+00:00

    Thank you for the screenshot.

    You have moved the folders that the Camera app saves the photos and videos to onto your D drive, is that correct and is the Camera app not saving the files into those folders you have created on the D drive?

    .

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  3. Anonymous
    2025-06-03T15:41:36+00:00

    Hi,

    Thank you very much for your assistance. Well-appreciated.

    Here is the screenshot.

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  4. DaveM121 891.1K Reputation points Independent Advisor
    2025-06-03T09:31:16+00:00

    Hi, I am Dave, I will help you with this.

    Click your Start Button, type regedit and hit Enter to open the Registry Editor.

    Click View and make sure 'Address Bar' is turned on.

    Paste this into the Address Bar at the top and hit Enter.

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    Please provide a screenshot of that Registry Editor page.

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