since receiving my update for 365 i have been unable to use my email. I get a message saying it cant find my account which i have been using for years (***@shaw.ca)

Hello Mel,

Thank you for reaching out. I’m sorry to hear that you’ve been unable to access your email since receiving your Microsoft 365 update—especially when it’s an account you’ve used for years. I understand how disruptive this can be, and I’m here to help guide you toward a solution.

To better assist you, could you let me know:

• When and where does the error message appear?
• Does the issue prevent you from logging in, sending/receiving emails, or something else?
• Are you able to access the email account on other devices?
• Have you already tried any troubleshooting steps?q

If the matter is urgent, I strongly recommend contacting Microsoft Support directly for personalized assistance: https://support.microsoft.com/en-us/contactus

⚠️ Disclaimer: For your privacy and security, only Microsoft Support can access account-specific details and help restore access to your email.

Looking to hear your updates.

Best regards,
Zoevi - Microsoft Community Support Specialist