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Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi,
Welcome to the Microsoft Community. I fully understand the loss that being incorrectly debited can cause you.
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, you can refer to the following documents for investigation.
How to investigate a billing charge from Microsoft - Microsoft Support
If you can't solve it by your own, due to the reason that this is a technical discussion community is not authorizedto investigate issues regarding subscriptions and payment, but I will point you in the right direction.
The best way to handle investigating this issue and getting a refund is to contactMicrosoft's department at Billing & Subscriptions for one-on-one assistance.
Contact Microsoft Support.
- Visit this website: Contact - Microsoft Support
- Type Contactin the search box.
- Now click Get help, and Select Contact Supportor sign in to contact support below.
- Go to the Products and services tab, and choose either Microsoft 365 and Office category.
- On the Category tab, choose Manage My Subscription.
- Go to Confirm.
- You can now choose the option of Chat with a support agent on your web browser.
Best regards,
Darren-Ng | Microsoft Community Support Specialist