Excel Copy-Paste error "Microsoft Excel Cannot Paste The Data" Office 365 Apps For Enterprise

Hi Corx G, 

Thank you for reaching out to us. 

Given the complexity of this hybrid environment, we recommend involving a Microsoft Support Engineer for further investigation. 

As forum moderators, we don’t have access to the necessary logs or backend systems due to privacy and security constraints. For the most effective resolution, please contact Microsoft Support directly. 

We sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>Help & Support.   

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Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.       

Best Regards,   
Hani-N - MSFT | Microsoft Community Support Specialist

I recently saw that Office said it would update Office for me. Today I opened a CSV and could not copy/paste anything.
I have Excel 2506 (Build 18925.20158). I close Excel down completely. Opened Excel, clicked on New Spreadsheet. Type "test" in A1 and hit TAB. Then clicked on A1 and pressed CTRL-C. The Paste Icon turns on, as soon as I move the cursor off A1 the Paste Icon goes back to being off.

When look at the Windows Clipboard it is empty.

If I go to the Formular Bar and select the word "test" then press CTRL-C that word is copied and I can paste that anywhere i want. Of course that does not help be because I need to concatenate three columns on the CSV data and copy the result to paste into a PuTTY session.

I disabled all addons, Acrobat PDF creator was the only active one and I never saw that before so I do not know how long it was active. I also disabled CoPilot to see if that was the issue. Neither of those helped.

Luckily LibreCalc saved my day.

Hi Dustin,

thanks for responding so quickly. One additional note: I have had a report of another user having this issue. They are not a person who would be able to modify anything or install applications on their computer. Below are my answers to your questions:

Account & Licensing

1. Is your current account a personal Microsoft account or a work account provided by your organization?   Work Account
2. Is your account part of a Microsoft 365 tenant managed by your company or IT department?   Yes, it is on the Tenant I believe
3. What type of Office license do you have? 
   (e.g., Microsoft 365 subscription, Office 2019/2021 perpetual license)

Microsoft 365 Apps for Enterprise

Environment Details

1. What version and build of Excel are you currently using? 
   (Go toFile > Account > About Exceland copy the full version info)

Microsoft Excel for Microsoft 365 MSO (Version 2506 Build 16.0.18925.20076) 64-bit

1. What version of Windows are you running? 
   Windows 10
2. Is Excel installed locally or accessed via a virtual desktop or remote environment?

It appears to be installed Locally

File & Behavior

1. Does this issue occur with all Excel files or only specific ones? ALL
2. Where is the affected file stored?   Local
   (e.g., Local drive, OneDrive, SharePoint, Network drive)
3. Are you using any Excel add-ins? If so, could you try disabling them and let us know if the issue persists?   I am not
4. Are you using any third-party clipboard managers or antivirus/security software? No
5. When pasting into other applications (e.g., Notepad, Word), does the issue occur with all of them or only specific ones?   All
6. Have you tried using Excel Online (via Office.com)? If so, does the issue occur there as well?   I don’t believe I have access to this, I have PowerBI but I don’t believe I have Excel Online
7. When you press Windows + V, do you see the copied content in the clipboard history?

No, I copied new data into a spreadsheet.  Opened the Clipboard History, could see that data.  I then cleared the clipboard.  I modified a row of data that was pasted and copied the cell, opened the Clipboard History, and nothing was present.

1. Were there any recent updates to Windows, Office, or other software around the time the issue began?   None that I am aware of.  Only those that were done post the issue to try to resolve it.

Thanks

Hi Corx G, 

Thank you for contacting Microsoft Community and for providing a detailed description of the issue you're experiencing with Excel. I appreciate the steps you've already taken to troubleshoot. 

To help us investigate further, could you please provide the following details: 

Account & Licensing

1. Is your current account a personal Microsoft account or a work account provided by your organization?
2. Is your account part of a Microsoft 365 tenant managed by your company or IT department?
3. What type of Office license do you have? 
   (e.g., Microsoft 365 subscription, Office 2019/2021 perpetual license)

Environment Details

1. What version and build of Excel are you currently using? 
   (Go toFile > Account > About Exceland copy the full version info)
2. What version of Windows are you running? 
   (e.g., Windows 10, Windows 11, including build number)
3. Is Excel installed locally or accessed via a virtual desktop or remote environment?

File & Behavior

1. Does this issue occur with all Excel files or only specific ones?
2. Where is the affected file stored? 
   (e.g., Local drive, OneDrive, SharePoint, Network drive)
3. Are you using any Excel add-ins? If so, could you try disabling them and let us know if the issue persists?
4. Are you using any third-party clipboard managers or antivirus/security software?
5. When pasting into other applications (e.g., Notepad, Word), does the issue occur with all of them or only specific ones?
6. Have you tried using Excel Online (via Office.com)? If so, does the issue occur there as well?
7. When you press Windows + V, do you see the copied content in the clipboard history?
8. Were there any recent updates to Windows, Office, or other software around the time the issue began?

Your responses will help us identify the root cause and guide you toward a solution. 

Please feel free to reply with the requested information at your earliest convenience.  

Best regards, 

Dustin-TP - MSFT | Microsoft Community Support Specialist 

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