Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Susan,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
It seems like the Get Help App is missing on your computer.
In the Windows search,
type Powershell, right-click it, and choose run as administrator.
Paste this command:
PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *Microsoft.GetHelp *).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
After this, close the Window and try opening the link again.
Concurrently working on the BT issue, I would also help you.
Please supply the following Information.
Right-click the Start button and Choose the Run option
Type in msinfo32
Press enter.
Take a screenshot of the System Summary window and post it in the next reply.
I look forward to your response and am eager to collaborate until we find a solution.