I accidentally clear my storage of microsoft authentication and lost my cognizant authentication and I have not backup can you resolve this ,I need cognizant authentication again for my login purpose

Hi Aruneesh,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

I apologize, but in this case, by design, Cognizant IT Admin cannot provide you with a new QR code, as it is not within our control.

I hope this information is helpful. If you have any further questions, please feel free to reach out to us. Good luck!

Dear Customer,

Thank you for your response.

To protect your privacy and follow Microsoft Community policies, I’ve sent you a brief guide via Private Message. Please check the “View Private Messages” section in your profile to access it.

Here’s how to view your private messages:

1. Go to Microsoft Community and sign in using the same email you used to post your question.
2. Click your profile icon in the top-right corner and select My Profile.

        3. Look for the “View Private Messages” section and click to open the message.

Let me know if you have any trouble accessing it or need further assistance.

Best regards, 

Sophie N - MSFT | Microsoft Community Support Specialist

I can't re add the cognizant account because the QR appear during registration but now I haven't QR code

Dear Aruneesh, 

Thank you for reaching out and for sharing the details of the issue you're facing. I understand how important it is to regain access, especially when it affects your ability to log in and continue your work. 

Based on your description, it sounds like your authentication profile was removed from the app, which is why you're no longer able to complete the multi-factor authentication (MFA) process. 

As a member of the community support team, I’m limited in my ability to access or make changes within your administrator account. For security and privacy reasons, only Microsoft’s dedicated support team has the necessary tools and authorization to assist with account-level issues such as resetting or troubleshooting deep within your account. 

That said, here are a few recommended steps you can take to get direct help from Microsoft: 

That said, here are a few recommended steps you can take to get direct help from Microsoft: 

1. Are you able to access the Microsoft Security Info page? 
   Please try logging in at https://mysignins.microsoft.com/security-info. 
   If successful, you can reset your multi-factor authentication (MFA) method or add a new one.

For guidance, please refer to: Reset your work or school password using security info - Microsoft Support 

1. Are you the only administrator in your organization (tenant)? 
   • If not, you can ask another administrator to log in to Sign in to Microsoft Entra and reset or remove your verification method.

• If yes, and you cannot access the security info page, you will need to submit an account recovery request or contact Microsoft support directly by phone.

In this case, you need to submit an account recovery form request or directly contact the phone support for help. 

1. You can find more information and submit a recovery request here: Help with the Microsoft account recovery form - Microsoft Support
2. Submit your request via the account recovery form. Recover account

Phone support 

I truly hope you understand that the initial steps I suggested may not have completely resolved the issue, as there might still be underlying causes, we haven't uncovered yet. Please know that I’m here with you every step of the way, ready to work together and do everything I can to help troubleshoot and find the best solution. 

Please feel free to let me know how it goes or if you need any further assistance. If the solution I suggested doesn't work on your machine, just let me know — I’ll be here to check and provide more options.  

If the information above is helpful, kindly mark it as an answer. This will also assist others in the community who may have similar questions about MFA file complexity.  

Best regards, 

Sophie N - MSFT | Microsoft Community Support Specialist