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My OneNote app isn't syncing on my iPad. I have tried everything. Please help.

Anonymous
2025-05-18T14:33:09+00:00

My OneNote app isn't working on my iPad. I contacted Apple Support and Microsoft Support, and neither were able to help. My OneNote is having trouble syncing. It says, "Working offline. We need to refresh this notebook to keep syncing," but nothing happens when I click "Refresh now." I signed out of my account; I closed my notebooks; I deleted the app; I reset the app; I turned my iPad off; I even reset my entire iPad to factory settings, and the same problem persists. It is working fine on my MacBook Air, but any notes that I add from my iPad don't get saved. After contacting Microsoft Support for help and updating my iPad to the latest version, I am now having trouble logging into my account on OneNote. It says, "No Network Connection. Please check your network settings and try again. [2604]." I reset my network settings and even tried using my hotspot. Neither worked. The same error message continues to pop up. Weird thing -- I cannot login to my Microsoft account on my iPad's web browser for OneNote. I am able to use the internet for anything else. The web browser version works fine on my MacBook. Please help -- I feel like I have tried everything.

Microsoft 365 and Office | OneNote | For home | iOS

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  1. Anonymous
    2025-05-18T22:28:49+00:00

    Hello,

    Thank you for posting this issue on community forum. You've definitely been through a lot trying to fix this, so let's try a few things that might actually work.Since OneNote isn't syncing and you're getting that network error, it's possible that something on your iPad is blocking Microsoft's services.First, go to Settings > Wi-Fi and tap your network, then check if there's a VPN or custom DNS enabled—if there is, turn it off and try logging in again.Next, try resetting your Microsoft account's login by going to Microsoft Account Recovery from a different device, like your MacBook, and see if signing in there helps reset your access.If you still can't connect on your iPad, open Safari, go to OneNote Online, and try signing in there.If that fails too, it's worth testing a different browser like Chrome or Edge to see if it’s a Safari-specific issue.Another thing—some Apple devices have content restrictions or screen time limits that could mess with certain apps.Go to Settings > Screen Time > Content & Privacy Restrictions and see if anything is blocking Microsoft apps.If the problem is still hanging around, try manually reinstalling the app, but this time download it using cellular data instead of Wi-Fi—sometimes weird network caching messes with app installs.Let me know if this works out for you. Sincerely,Walter White | Microsoft Community Moderator

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