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Ongoing Windows 11 failed updates

D P 20 Reputation points
2025-07-23T20:59:15.84+00:00

If I'm reviving a closed topic, or even starting a new thread on an active Q&A, please forgive.

I use Win 11 Home 24H2 on both my desktop and laptop. This post applies only to the desktop, as the laptop functions without issue.

The June cumulative update, KB5062553, initially failed on my desktop. Download was very slow, and installation failed before completing. Windows Update Troubleshooter failed to initiate. All subsequent attempts to install the update (and there were dozens) also failed.

The July cumulative update, KB5062660, resulted in the same failure - very slow download, then install failure prior to completion. I disabled my private network firewall, but the result was the same for both updates. Same goes for attempting download/install from Safe Mode. I attempted to clear the Update Cache, but was denied access to multiple command prompts. I presume that means that cache clearing didn't succeed.

There's nothing about this that hasn't already been complained about by many other users. If anyone is aware of how to resolve this once and for all, I would greatly appreciate feedback. Thanks in advance.

Windows for home | Windows 11 | Windows update
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Answer accepted by question author
  1. John DeV 162.1K Reputation points Independent Advisor
    2025-07-23T21:44:25.23+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, rest assured, I'm going to do my best to help you.

    Are you getting any specific update errors?

    Please let me know if you have tried the methods below.

    • Make sure Windows Update and Background Intelligent Transfer services are available and running.

    Press Windows key+R to open Run then type: services.msc

    Press Enter to open Services app

    Double-click Background Intelligent Transfer Service.

    If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

    Double-click Windows Update.

    If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

    • Here's a direct download link of KB5062553 from Microsoft Update Catalog. Download and install the update manually.

    https://catalog.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/2cf31dbf-ac4d-435b-8bc7-5a474dfad46e/public/windows11.0-kb5062553-x64_6fe34113fd31b773e8ecb31682dd95b1934be4c1.msu

    If the issue persists, open Settings > System > Recovery.

    Few things to check on the PC

    • Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
    • Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

    Under Fix problems using Windows Update, click Reinstall Now

    Once completed, your system will restart.

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.

    Kind regards,

    John DeV

    Independent Advisor

    1 person found this answer helpful.

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