how to fix dynamic lock

Question

how to fix dynamic lock

Yuvraj Singh 0

my mobile phone is connected to my laptop but the dynamic lock is telling me that it is unable to find the device

Farouk Mahmoud 0 Reputation points

2025-09-28T16:00:09.2833333+00:00

I had the same issue, tried everything, deleted the PC device from my phone's Bluetooth devices, deleted my phone from my PC, rebooted devices, re-paired everything again, and still failed. It only worked when I did this: In Windows settings, click the Find Device button, it would fail of course, then go to, then open the iPhone Bluetooth page, turn off Bluetooth, turn on Bluetooth again, make sure your PC shows as connected in the iPhone, then on the PC click Find button again.

While it did work for like a day, it keeps failing and I have to repeat that last step again, so it defeats the purpose, I might as well hit WinKey+L to lock the PC which is much faster. This Windows feature is simply super buggy.
Refik O 0 Reputation points

2025-12-17T17:37:49.9+00:00

What definitely fixed it for me was to update the BT intel drivers directly from Intel's website. (Windows update or Lenovo's "System Update" app does not catch it). It did update all BT drivers and related wireless drivers and my phone stays connected always for the Dynamic Lock to work consistently.

Note: I am using a Lenovo Carbon X1 laptop on Windows Pro.

Here's the Intel's landing page for drivers: https://www.intel.com/content/www/us/en/support/articles/000005489/wireless.html

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Farouk Mahmoud 0 Reputation points

2025-09-28T16:00:09.2833333+00:00

I had the same issue, tried everything, deleted the PC device from my phone's Bluetooth devices, deleted my phone from my PC, rebooted devices, re-paired everything again, and still failed. It only worked when I did this: In Windows settings, click the Find Device button, it would fail of course, then go to, then open the iPhone Bluetooth page, turn off Bluetooth, turn on Bluetooth again, make sure your PC shows as connected in the iPhone, then on the PC click Find button again.

While it did work for like a day, it keeps failing and I have to repeat that last step again, so it defeats the purpose, I might as well hit WinKey+L to lock the PC which is much faster. This Windows feature is simply super buggy.
Refik O 0 Reputation points

2025-12-17T17:37:49.9+00:00

What definitely fixed it for me was to update the BT intel drivers directly from Intel's website. (Windows update or Lenovo's "System Update" app does not catch it). It did update all BT drivers and related wireless drivers and my phone stays connected always for the Dynamic Lock to work consistently.

Note: I am using a Lenovo Carbon X1 laptop on Windows Pro.

Here's the Intel's landing page for drivers: https://www.intel.com/content/www/us/en/support/articles/000005489/wireless.html

Answer 1

Hi Yuvraj. I suspect the reason Dynamic Lock is unable to identify your mobile device, even though you have it connected, is due to a Bluetooth pairing inconsistency, driver issues, or a system setting being disabled. First, just make sure Bluetooth is on and working properly by going to Settings > Bluetooth & devices > Devices. If you see your phone listed, you can remove it by clicking on the three dots to the right of the name and selecting Remove device. After that, you can re-pair the device by selecting Add device and clicking Bluetooth. second, you can go Settings > Accounts > Sign-in options, scroll down to Dynamic Lock, and verify the box for "Allow Windows to automatically lock your device when you're away." is selected. If the option is missing or grayed out, press Win + R, enter regedit, and drill down to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon. Right-click EnableGoodbye, then choose Modify, and change its value to 1. Restart your PC to apply the change. When you're back in Windows, update your Bluetooth drivers through Device Manager to ensure compatibility.

Here's the reference: Dynamic Lock is not working or missing in Windows 10/11

Note: I am providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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