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Help with Windows Install/Store Issue – Error 0x87E0000F

Aidan Butler 5 Reputation points
2025-07-15T17:55:46.18+00:00

Hi, I’m trying to install a game (Call of Duty) from the Microsoft Store/Xbox app on my PC, but I keep running into multiple issues. First, it says “Folder in use” or gives the error code 0x87E0000F, and when I retry, it doesn’t work. Now the Microsoft Store says “Something went wrong” under the install button before I even press anything.

I’ve tried restarting, checking space (OneDrive is full but COD isn’t being installed there), and repairing/resetting apps. Still no luck.

I’m not sure which “product” to select here because the only options are Windows 365, Microsoft 365 Insider, Office, Outlook, Teams, or Community Center, and none of those seem to match.

Can you tell me what to select and help fix this install issue?

Thanks.

Windows for home | Other | Gaming
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  1. Anonymous
    2025-07-27T15:14:34.3533333+00:00

    Hello, Aidan Butler

    Welcome to Microsoft Q&A Community.

     

    If you're encountering Windows Store error 0x87E0000F, which often appears during game installs like Call of Duty via the Microsoft Store or Xbox app. This error typically points to file access issues, drive permissions, or corrupted app data. First of all, you can check whether you can troubleshoot through Xbox support articles. On Windows, you need to temporarily close all open file windows. Then uninstall the game through Xbox and finally reinstall it to ensure that no other file windows are occupied: Error 87E0000F occurs when downloading a game or app on Xbox or PC

     

    First, cancel the download, close the Xbox app completely, restart the app, and then restart downloading and installing the game. If the error code for 0x87e0000f on Xbox still exists, please continue to fix it. Furthermore, check if the game is installed to an external or game drive that may have permissions or path issues - internal storage tends to work better.

    The Xbox Live service may have been shut down or during maintenance, resulting in this error. So, go to the Xbox Live Status page and check the server status.

     

    Also, try the following additional methods, first you can reinstall Gaming Services via PowerShell

     

    Gaming Services is the background layer that enables the Xbox app and Game Pass to handle installs, updates, and launches. When “Gaming Services” is damaged, it severs that link with Windows, so Game Pass titles cannot install or start. Reinstalling it removes any corrupted files and pulls a fresh copy from the Microsoft Store.

     

    • Copy the command below, paste it into the PowerShell window, and press Enter to remove the current installation.
    • get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
    • download (1)
    • After the removal completes, run this command to open the Microsoft Store page for Gaming Services.
    • start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
    • download (2)
    • When the Store page appears, click Get to reinstall Gaming Servicesdownload (3)
    • Restart the PC and try the download again.

     

    2. Next you can Reset Microsoft Store: "Win" logo key + "Q" to open Search box, type "Microsoft Store", right-click "Microsoft Store" > "App Settings" > "Reset".

     

     

    3. As a last resort, Reinstall Microsoft Store: Use Windows Search and type Power Shell, run as an administrator ("Win" logo key + "Q", type "PowerShell ", select "Run as administrator"), and enter the following command.

     

    $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest

     

    Let me know how far you have gone through these steps. If it still fails, I can guide you through an advanced fix to resolve persistent issues. Let's install COD!

     

    Best regards,

    Ami |Microsoft Community Q&A  Support Specialist  

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