Looking for some help!
I have an ASUS VivoBook laptop running Windows 11.
A few days ago an update download failed, laptop froze, and I had to do a “hard” shutdown.
When I restarted the laptop, Error code: 0x800706f4 appeared.
Since then, I have not been able to run anything related to Microsoft. When I try, I get a message saying I'm not connected to the Internet, when I am connected. Microsoft Edge works fine.
My Wi-Fi icon on the task bar is a “globe”. When I hover over it, it indicates I'm connected to my router (Secured), but “No Internet Access”. Again, I seem to have Internet access as Microsoft Edge works fine.
Wi-Fi troubleshooter indicates I am connected and online.
In settings “Home”, it indicates I am “Not connected – Offline”. Again, Microsoft Edge works fine.
In settings “Home”, Windows Update says, “Attention needed”. When I click on update, there are four updates listed, all with the following message: “We'll try to download this update once you're connected to the Internet”. There is a “Retry' button available. When I click on a retry button, I get the same message saying I'm offline. Again, I appear to be online as Microsoft Edge works fine.
Update troubleshooter will not run.
Things I've done:
Ran a malware scan (negative)
Restarted laptop (multiple times)
Rebooted modem
Rebooted Wi-Fi router
Forget and reconnect to the network
Reset network adapter
Reset network
Updated drivers (best are already installed)
Disabled firewall and antivirus to see if cause of problem (negative)
Ran DISM (at least one file repaired)
Ran System File Checker (negative)
Reset PC (kept personal files)
Other results:
System > Troubleshoot > You need to be connected to the Internet to see recommendations
System > Troubleshoot > Other troubleshooters > Network and Internet > Run > Good news – you're connected “You're connected to the Internet. We didn't find any problems with your network.”
In Advanced network settings > Hardware and connection properties: Connectivity (Ipv4/IPv6): Disconnected
In Advanced network settings > Internet options > Connections > To set up an Internet connection, click Setup > Connect to the Internet > We did not detect any networking hardware
I am reluctant to do any registry editing. I don't have the skills.
Thank you in advance!!