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new laptop won't sync mahjong with Microsoft solitaire games.

Paula Horn 0 Reputation points
2025-08-02T20:44:31.5566667+00:00

I have been playing Microsoft Casual Solitaire games for years. I have also been playing Mahjong for years. Why is it not giving me my level? Starting at level ONE? How can I fix this?

Windows for home | Windows 11 | Apps
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  1. Darhyl Amizola 42,650 Reputation points Independent Advisor
    2025-08-02T21:58:27.6766667+00:00

    Hey there! Nice to meet you!

    Based on your description, it would be best to reach out directly to the dedicated team, which is the Microsoft Casual Games Support, as they have the tools and resources to properly investigate this case:

    https://support.xbox.com/game/microsoft-casual-games/forms/microsoft-casual-games-support

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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