Teams always display offline

Anonymous
2023-04-17T14:45:25.2933333+00:00

My Teams status has been showing as offline, but I am working normally with Teams. The manager thinks I'm not working and the IT department in the company is not there. What should I do?

Microsoft Teams | Microsoft Teams for business | Other
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  1. Dillon Silzer 57,831 Reputation points Volunteer Moderator
    2023-04-17T15:08:18.2666667+00:00

    Hello,

    Go to your photo/initials in the top right corner and ensure that your status is set from Appear offline to Available:

    User's image

    Also, if you have this on your mobile device, you should check your status settings there as well.


    If this is helpful please accept answer.

    1 person found this answer helpful.
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  2. Kael Yao 37,746 Reputation points Moderator
    2023-04-18T01:56:10.8733333+00:00

    Hi @Anoymous,

    Please first follow Dillon's suggestions to see if you can correct the presence manually.

    Besides, does this issue happen intermittently or continuously?

    If it happens continuously and only affect you in your organization, please contact your IT department for further help.

    For example:


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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