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Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Select Devices and Printers from the Control Panel. Choose Printing Preferences by performing a right-click on your Epson printer.
If the issue persists, what is the exact model of your Epson printer?
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.
Kind regards,
John DeV
Independent Advisors to the user's question.