This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 91%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
After I migrated my system to the new laptop, the voice recorder stopped working. When I open it, only the mic button shows up in the center, with no other menus. When I click the button, it just grays out and nothing happens. I've attached screenshots for your review.
I've updated the sound driver, re-installed the app and resetting the app, but no luck.
Hello, thank you for reaching out to Microsoft Q&A.
Go to Start > Settings > System > Sounds > Choose your input device.
Provide us with the screenshot if possible.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
In Sound settings, ensure your microphone is set as the default recording device:
Right-click the speaker icon > Sound settings
Under Input, check:
The right device is selected
Tap the mic – see if the volume bar moves
Click Device properties > Test mic
Update the audio driver from the support site of the manufacturer
Press Win+R, type "services.msc", find "Windows Audio" service and restart it
Can you check the issue with a different microphone (if possible)
Try a different USB port.
Try a different voice recorder app from Microsoft store.
Hi S.Sengupta,
I am aware you are apparently not getting advised when I reply to your posts on the below thread (my last reply was July 16th, I have added a copy below), so I am hoping you will see these posts I am making on any posts I can see that you make and then you will be able to come back to me on my post, thanks very much indeed.
Absolutely no problem at all and thanks very much indeed for coming back to me. So I am on Windows 10 Version 138.0.3351.83 (Official build) (64-bit).
So I've just clicked on the three dots (Ellipsis) top right, then Settings > Accessibility > Open Caption Preferences, but then, after I click on "open caption preferences", and it takes me to a page entitled "closed captions", with many options, there is no option for "live captions" anywhere on that page, please can you advise, Many thanks.
