How to fix incessent crashing of Word for android on Samsung Galaxy S20+ 5G

Thank you Katerina. I do not use the Samsung Keyboard, but another called ai.type.keyboard; however, I take the point about predictive text, which, along with a "vigilante" spell checker figures largely in my kind of hunt and peck (not thumbs, I'm too old at 78 to learn that!) input. So I will try your suggestions and report back with the results later.

Hello DRT,

Welcome to Microsoft Q&A!

Thank you for your post. I understand that you are having issue with Microsoft Word for Android on your Samsung Galaxy S20+ 5G crashing. I truly understand how you feel. Let me assist you go through this situation.

As your description, when typing near the end of a line it appears to be caused by a conflict between Word and Samsung's keyboard features, particularly Grammarly Writing Assistant and Predictive Text. You're right. This issue is not unique to you. Multiple users have reported that when typing in Word (or other apps), the screen jumps, the cursor misbehaves, and the app crashes. The root cause is likely a bug in the interaction between Samsung’s keyboard enhancements and Word’s text rendering engine, especially on newer One UI versions. These features can interfere with how Word processes input, leading to instability and crashes.

Have you tried this? https://www.samsung.com/us/support/troubleshoot/TSG10000736/

However, here are few further workarounds I suggest you could try:

1. Disable Grammarly and Predictive Text

This is the most effective fix reported by users with similar issues.

• Go to Settings → General Management →Samsung Keyboard Settings
• Turn off:
  • Grammarly Writing Assistant
    • Predictive Text
• Optional: Go to Suggest Text and Corrections → Manage Apps and disable Word

These keyboard features conflict with Word’s text rendering, causing crashes when typing near the screen edge.

2. Clear Word App Cache and Storage

Corrupted app data can lead to instability.

• Go to Settings → Apps →Word
• Tap Storage
• Tap Clear Cache and then Clear Data
• Restart the app

This resets Word’s internal state without uninstalling, resolving hidden data corruption.

3. Reinstall Word from Google Play Store

You’ve already tried this, but make sure to:

• Uninstall Word completely
• Restart your phone
• Reinstall Word from the Google Play Store (not Galaxy Store)

Ensures you get the latest stable version and clears any lingering app-level bugs.

I hope this will help with your situation. Please feel free to let me know if you have any further update.

Best Regards,

Katerina- MSFT | Microsoft Q&A Support Specialist

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