Bluetooth and Driver Issues After Latest Windows 11 Update — Mouse and Printer Not Working

Question

Bluetooth and Driver Issues After Latest Windows 11 Update — Mouse and Printer Not Working

Oleksandr Sperchun 300

After the latest Windows 11 update, I started experiencing serious issues with my Logitech MX Master 3S mouse and Kyocera printer:

The mouse stopped working and shows a driver error.

When I try to remove the mouse from Bluetooth devices, I get a "Removal failed" error message and nothing happens.

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds.

My Kyocera printer also shows a driver error.

I can’t print anything, and I’m unable to remove the printer from the system.

I already tried uninstalling the latest update and reinstalling it again, but nothing changed.

Has anyone experienced a similar issue? Any suggestions on how to fix this?

Thanks in advance.

Shuvo Kar 40 Reputation points

2025-08-10T13:31:47.15+00:00

please fixed the problem
P.B. Edwards 70 Reputation points

2025-08-11T00:32:41.52+00:00

Absolutely. My mouse dongle appeared to be dead and the mouse with it, of course. My bluetooth is completely messed up and will not allow the adapter to be deleted or any of the devices. Those that were already registered cannot be re-added or deleted. It describes bluetooth as on but the device manager shows a conflict or driver error but will not update. The whole thing is paralysed and I can't listen to my music with either my headphones or earbuds.
atul kumar 30 Reputation points

2025-08-12T10:10:39.4066667+00:00

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds.
KIRAN RATHOD 5 Reputation points

2025-08-12T12:57:02.4166667+00:00

please fixed the problem
Call Dave 20 Reputation points

2025-08-13T13:31:44.53+00:00

Germane to what I was saying for years, Microsoft Engineers are not that bright, they will not test these updates before posting them for potential problems later. Microsoft only concern is profits and sales, and once they have you hooked as a customer is when customer will continue to have negative impacts on their system all from untested updates.

I've found the best solution is when purchased computer go with what is already on that system, and turn off those updates; and, the smartest solution is what I planned to do next purchase is dump all Microsoft products from my companies and home because Microsoft since Windows 98 has gone into the toilet. If something works for majority a wise person would leave issues out of the spectrum, but not Microsoft they want to be big cat on the block with untested products that is cause chaos among computer users. Microsoft charges upwards $100.00 annual for the most pathetic Office product called MS 365, Microsoft should be paying the purchaser because this software has infinite of internal issues, and again Mircosoft well aware but only apologies and excuses is all they've offered in form of solution.

Face it you cannot operate a valued business today assocating with many of Microsofts failed products; and, oddly hearing of such about Macintosh (Apple) have not. Most all my competitors has made the switch, it's costly upfront but likely worth the less frustration and down time.
Grandma Ilene 10 Reputation points

2025-08-14T18:46:36.4033333+00:00

I have had exactly the same issues - I have four printers and all of them are dropped and I cannot add them back. Frustrating!
STANLEY SIMS 5 Reputation points

2025-08-15T21:43:07.4133333+00:00

mouse dosen't work
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Judith Evans 20 Reputation points

2025-08-19T18:31:58.6366667+00:00

I have exactly this problem too! My HP bluetooth ptinter is no longer connected, and despite repeated attempts it refuses to play.

This is outrageous. We pay all this money for decent equipment, and then Microsoft changes the goal posts.
khfunuhdghhgxhuguhhjnhanuiahfbhrusbhkmb 0 Reputation points

2025-08-20T04:51:56.0366667+00:00

the best of microsft apps
khfunuhdghhgxhuguhhjnhanuiahfbhrusbhkmb 0 Reputation points

2025-08-20T04:52:24.4633333+00:00

Answers can be marked as Accepted Answers by the question autho
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Liz Cunningham 0 Reputation points

2025-08-20T13:55:26.73+00:00

I have resolved these Bluetooth issues after update by removing the existing Bluetooth device connections on both sides, both on my Laptop and my devices, followed by Find New Devices on both sides. Miraculously they finally find each other after having their memories expunged.
Cynthia Ghelfi 5 Reputation points

2025-08-21T01:23:03.9466667+00:00

I am having the same issues and need this computer for work.
MissB 0 Reputation points

2025-08-21T03:21:46.9433333+00:00

I had the same issue and was able to fix it by following this tip that was posted August 10 here:

"Tried following Microsofts advice and nothing was able to be done by the troubleshooter. Since i had an intel driver, i went to the intel site https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-drivers-for-windows-10-and-windows-11.html and ran the driver installer. The version on intel's website was much newer than what was installed with the latest windows update and that fixed the problem for me."
yvonne baker 5 Reputation points

2025-08-21T12:12:16.2133333+00:00

As above re any updates, I am unable to print anything as the printer has gone offline and I'm unable to reconnect through bluetooth. Exasperating, as a couple of minutes job turns into an hour of wasted time.
Terry F 0 Reputation points

2025-08-21T18:49:14.59+00:00

I have had a similar problem, but fortunately my only BT device was a Logitech Mouse. I initially went thru all the troubleshooters listed and tried a windows update... well, the update earlier this week apparently caused the problem, so No Joy. My mouse did come with its own BT recceiver, which also didn't work initially (driver issue still?). However, after going to logi.com, it downloaded software that was able to detect and install the new reciever. I still want to use this directly with my three-week-old computer's BT, but at least something is working w/o going back to wired.

Please update us with a fix to... the Win11 registry, the driver ?
Oussam ABDOULBACHIR 0 Reputation points

2025-08-22T22:57:36.57+00:00

Bonjour , monsieur , madame

je ne poux pas non plus ajouter de nouveaux appareils Bluetooth -la fenêtre de recherche dappareils Bluetooth souvre mais disparaît après quelques secondes
sid king 0 Reputation points

2025-08-23T00:26:14.65+00:00

still not working
gauav mishra 0 Reputation points

2025-08-27T17:30:48.7233333+00:00

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jacoby Adam P (CI) 0 Reputation points

2026-01-22T17:32:08.14+00:00

My Tecknet wireless mouse will no longer work (battery is fine and reset more than once) and I can't even Remove Device. Any advice?

Answer accepted by question author

8 additional answers

Your answer

Shuvo Kar 40 Reputation points

2025-08-10T13:31:47.15+00:00

please fixed the problem
P.B. Edwards 70 Reputation points

2025-08-11T00:32:41.52+00:00

Absolutely. My mouse dongle appeared to be dead and the mouse with it, of course. My bluetooth is completely messed up and will not allow the adapter to be deleted or any of the devices. Those that were already registered cannot be re-added or deleted. It describes bluetooth as on but the device manager shows a conflict or driver error but will not update. The whole thing is paralysed and I can't listen to my music with either my headphones or earbuds.
atul kumar 30 Reputation points

2025-08-12T10:10:39.4066667+00:00

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds.
KIRAN RATHOD 5 Reputation points

2025-08-12T12:57:02.4166667+00:00

please fixed the problem
Call Dave 20 Reputation points

2025-08-13T13:31:44.53+00:00

Germane to what I was saying for years, Microsoft Engineers are not that bright, they will not test these updates before posting them for potential problems later. Microsoft only concern is profits and sales, and once they have you hooked as a customer is when customer will continue to have negative impacts on their system all from untested updates.

I've found the best solution is when purchased computer go with what is already on that system, and turn off those updates; and, the smartest solution is what I planned to do next purchase is dump all Microsoft products from my companies and home because Microsoft since Windows 98 has gone into the toilet. If something works for majority a wise person would leave issues out of the spectrum, but not Microsoft they want to be big cat on the block with untested products that is cause chaos among computer users. Microsoft charges upwards $100.00 annual for the most pathetic Office product called MS 365, Microsoft should be paying the purchaser because this software has infinite of internal issues, and again Mircosoft well aware but only apologies and excuses is all they've offered in form of solution.

Face it you cannot operate a valued business today assocating with many of Microsofts failed products; and, oddly hearing of such about Macintosh (Apple) have not. Most all my competitors has made the switch, it's costly upfront but likely worth the less frustration and down time.
Grandma Ilene 10 Reputation points

2025-08-14T18:46:36.4033333+00:00

I have had exactly the same issues - I have four printers and all of them are dropped and I cannot add them back. Frustrating!
STANLEY SIMS 5 Reputation points

2025-08-15T21:43:07.4133333+00:00

mouse dosen't work
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Judith Evans 20 Reputation points

2025-08-19T18:31:58.6366667+00:00

I have exactly this problem too! My HP bluetooth ptinter is no longer connected, and despite repeated attempts it refuses to play.

This is outrageous. We pay all this money for decent equipment, and then Microsoft changes the goal posts.
khfunuhdghhgxhuguhhjnhanuiahfbhrusbhkmb 0 Reputation points

2025-08-20T04:51:56.0366667+00:00

the best of microsft apps
khfunuhdghhgxhuguhhjnhanuiahfbhrusbhkmb 0 Reputation points

2025-08-20T04:52:24.4633333+00:00

Answers can be marked as Accepted Answers by the question autho
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Liz Cunningham 0 Reputation points

2025-08-20T13:55:26.73+00:00

I have resolved these Bluetooth issues after update by removing the existing Bluetooth device connections on both sides, both on my Laptop and my devices, followed by Find New Devices on both sides. Miraculously they finally find each other after having their memories expunged.
Cynthia Ghelfi 5 Reputation points

2025-08-21T01:23:03.9466667+00:00

I am having the same issues and need this computer for work.
MissB 0 Reputation points

2025-08-21T03:21:46.9433333+00:00

I had the same issue and was able to fix it by following this tip that was posted August 10 here:

"Tried following Microsofts advice and nothing was able to be done by the troubleshooter. Since i had an intel driver, i went to the intel site https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-drivers-for-windows-10-and-windows-11.html and ran the driver installer. The version on intel's website was much newer than what was installed with the latest windows update and that fixed the problem for me."
yvonne baker 5 Reputation points

2025-08-21T12:12:16.2133333+00:00

As above re any updates, I am unable to print anything as the printer has gone offline and I'm unable to reconnect through bluetooth. Exasperating, as a couple of minutes job turns into an hour of wasted time.
Terry F 0 Reputation points

2025-08-21T18:49:14.59+00:00

I have had a similar problem, but fortunately my only BT device was a Logitech Mouse. I initially went thru all the troubleshooters listed and tried a windows update... well, the update earlier this week apparently caused the problem, so No Joy. My mouse did come with its own BT recceiver, which also didn't work initially (driver issue still?). However, after going to logi.com, it downloaded software that was able to detect and install the new reciever. I still want to use this directly with my three-week-old computer's BT, but at least something is working w/o going back to wired.

Please update us with a fix to... the Win11 registry, the driver ?
Oussam ABDOULBACHIR 0 Reputation points

2025-08-22T22:57:36.57+00:00

Bonjour , monsieur , madame

je ne poux pas non plus ajouter de nouveaux appareils Bluetooth -la fenêtre de recherche dappareils Bluetooth souvre mais disparaît après quelques secondes
sid king 0 Reputation points

2025-08-23T00:26:14.65+00:00

still not working
gauav mishra 0 Reputation points

2025-08-27T17:30:48.7233333+00:00

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jacoby Adam P (CI) 0 Reputation points

2026-01-22T17:32:08.14+00:00

My Tecknet wireless mouse will no longer work (battery is fine and reset more than once) and I can't even Remove Device. Any advice?

Answer 1

Kimberly Olaño 23,545

Hi Oleksandr, this is Kimberly, an independent advisor. I'm glad to assist you today.

Recent Windows 11 updates (especially cumulative ones) have caused a variety of hardware issues, including broken Bluetooth stacks and driver problems.

Try Windows Troubleshooters

Go to Settings > System > Troubleshoot > Other troubleshooters

Run:

Bluetooth

Printer

Hardware and Devices (if listed)

Sometimes they don’t fully solve the issue, but they can detect misconfigurations.

Should you have more questions, please let me know.

Best regards,

Kimberly

Oleksandr Sperchun 300 Reputation points

2025-08-08T08:46:46.58+00:00

Hi Kimberly,

Thank you for your reply. I’ve already tried running the Bluetooth, Printer, and Hardware troubleshooters — unfortunately, none of them resolved the issue.

The Bluetooth troubleshooter reports that it fixed something, but the problem remains:

The Bluetooth device search window still closes after a few seconds.

The Logitech MX Master 3S mouse still shows a driver error and cannot be removed.

The Kyocera printer still shows a driver error, cannot be removed, and won’t print.

It seems like the latest Windows update may have broken the Bluetooth stack or affected the driver subsystem. Do you know if Microsoft is aware of this issue or if there’s a hotfix available?

Thanks again for your help.

Best regards, Oleksandr
Jere Lynn Curry 0 Reputation points

2025-08-09T17:20:27.4266667+00:00

I have no idea what to do. My hard drive stopped working and another one was installed by Computer Giant. I use my printer a lot and it has not worked since the hard drive was replaced. There are 5 or more birthday cards I need to make and cannot do it without my printer. I
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Call Dave 20 Reputation points

2025-08-10T12:17:52.83+00:00

My advice is likely same as many, since Microsoft continues to ignore customers request is sign time to change platforms. My next is Apple, as I have had with excuses from MS who just will not listen or care to make changes for customers who has repeatedly same issues - Shame on Microsoft who just does not care, but they want your $$$
Michael Erwin 10 Reputation points

2025-08-10T14:59:24.2066667+00:00

Trouble shooter did not work for me either.
P.B. Edwards 70 Reputation points

2025-08-11T00:34:06.54+00:00

Troubleshooter for bluetooth only goes as far as finding out if the bluetooth switch is on. Then it's "glad we could help.". Useless!
Terry Lawlor 0 Reputation points

2025-08-14T08:20:01.62+00:00

I'm also having trouble with Bluetooth on Windows 11. I can connect headphones, but cannot connect Android phones. The phone connects to the Asus Laptop and then disconnects.
aleria irving 0 Reputation points

2025-08-14T21:52:15.1966667+00:00

Same thing here, printer disappeared!! This is so frustrating!
Kim Sawyer 0 Reputation points

2025-08-14T22:28:57.0833333+00:00

Hey all, scroll down and check out Shashi's post about updating the Intel driver. It worked for me and others. Might work for you. It took about 5 minutes including downloading the update.
SusieKooi-0612 0 Reputation points

2025-08-17T18:12:23.3566667+00:00

How do I get my Bluetooth speakers to work with my desktop?
Michael Erwin 10 Reputation points

2025-08-18T15:43:19.4633333+00:00

Troubleshooter did not work. I found a different thread that suggested to uninstall last non-security update. Do a hard reboot (hold power down for 10 seconds or until machine cuts off) then disconnect power from machine for 30 seconds. Plug in, restart and then run updates again. After doing this and restarting again Bluetooth was restored. This worked for me. I am not saying it will work for anyone else.
Judith Evans 20 Reputation points

2025-08-20T10:15:55.97+00:00

Troubleshooter has aboslutely no effect. It cannot find the problem.
D NARASIMHAN 0 Reputation points

2025-08-20T14:00:01.1966667+00:00

blutooth not working
Douglas Twyman 0 Reputation points

2025-08-20T17:08:26.5966667+00:00

updated PC, still a no go on adding my bluetooth keyboard . the troubleshooters do NOT work.
Debi Ross 0 Reputation points

2025-08-20T20:09:55.2566667+00:00

Hello, I have a HP DeskJet 2723e and have the exact same printer problems!! Help need for BUSINESS!!!

PLEASE!
Brad Somers 0 Reputation points

2025-08-21T09:29:41.3833333+00:00

I've already performed all the diagnostics and run the trouble shooter, and manual updates. None of which has resolved my issue.
Bill Adams 0 Reputation points

2025-08-21T21:26:41.6833333+00:00

After experiencing a laptop abrupt power down while chatting with a Dell support agent my service found that I needed a new system board. The service and replacement were excellent. However, re-establishment of the OS and third-party resources encountered Bluetooth settings issues: duplicatation of Mouse and Smartphone devices. After reviewing the Device Manager and deleting these devices to reinstall them, I returned to the SETTTINGS>Bluetooth to do so. Yet, their removal has still not been executed. This is very irritating as a third-party app was available on Microsoft's GET HELP OS link. The MS agent said that Microsoft does not endorse this organization, and it may cause problems and spamming/scamming.
Keary i 0 Reputation points

2025-08-22T21:33:51.13+00:00

I am having the same issue. Mouse not working. Troubleshooter useless.
Lynn Jenks 0 Reputation points

2025-08-25T18:04:33.4533333+00:00

None of this answer works, and I just spent over an hour trying it, restarting, etc. What a load of garbage info. I am having the issue only with my logitech ergo mouse, which i already returned to amazon once for replacement. I think the issue is with microsoft, the evil company. Wish I never bought this crap HP laptop ($600!!!) but i couldn't afford another MacBook
Nitin kumar 0 Reputation points

2025-08-28T18:29:38.6+00:00

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds.
Nitin kumar 0 Reputation points

2025-08-28T18:30:46.3866667+00:00

I can’t add new Bluetooth devices either — the Bluetooth device search window opens but disappears after a few seconds.
19 GLEN 10 Reputation points

2025-08-29T15:14:40.6866667+00:00

Get your finger out and sort this A S A P ????
tony trajkovski 0 Reputation points

2025-08-30T13:35:00.5233333+00:00

thank you so mach
P.B. Edwards 70 Reputation points

2025-09-06T13:23:42.5466667+00:00

Well, the latest update did it again. After updating windows to 25H2 the bluetooth stack (that's what it seems to be called) was wiped clean and i was able to add and connect my ipod 4's, FINALLY. That was until this week when the latest update made them unconnectable as well as unremovable once again!!! Removing the entries/hidden entries from Device Manager does nothing. They still show up in the Settings device list (but won't connect) so aren't recognized in a bt device search. I am seriously thinking of switching to Linux. That this has gone on for this long without being corrected, let alone not even acknowledged in a NR is disgraceful.

Answer 2

shashi 46

Tried following Microsofts advice and nothing was able to be done by the troubleshooter.
Since i had an intel driver, i went to the intel site https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-drivers-for-windows-10-and-windows-11.html
and ran the driver installer. The version on intel's website was much newer than what was installed with the latest windows update and that fixed the problem for me.

Narayanan V 20 Reputation points

2025-08-13T05:38:09.2166667+00:00

Hi Guys, Please uninstall the latest update (Not the security update but related to windows) and force restart your Laptop or PC by holding the power button for 10seconds until screen turned off. It worked for me. Please don't do any mess with your hardware. This is not hardware issue. Update has the flaws. Peace
MissB 0 Reputation points

2025-08-13T15:44:26.74+00:00

Updating these intel drivers solved the problems I had with bluetooth since the latest Window Updates. Thanks !
Kim Sawyer 0 Reputation points

2025-08-14T16:45:13.47+00:00

Thank you for chasing this down. This fixed my printer problem.
Norberto Villanueva 5 Reputation points

2025-08-23T03:36:30.49+00:00

Great post! I have an AMD processor and downloaded the drivers for it. Fingers crossed!

Answer 3

P.B. Edwards 70

After several hours with an online agent with success in restoring the mouse but no resolution to the Bluetooth audio devices issue. It was proposed that I upgrade to Win 11 version 24H2. That flushed the registry entries I couldn't find (deleting the parameters/devices keys didn't do it) and the adapter was working, the devices removed finally and therefore addable once more. Somebody must know where all that was hiding but of course the online staff won't touch your registry. Anyway, good to know there were no hardware issues but many, many hours were invested in trying to solve this. I still suspect the regular update caused it.

som chaubey 0 Reputation points

2025-08-18T10:48:02.66+00:00

my bluetooth is not working

Answer 4

Narayanan V 20

Hi Guys, Please uninstall the latest update (Not the security update but related to windows) and force restart your Laptop or PC by holding the power button for 10seconds until screen turned off. It worked for me. Please don't do any mess with your hardware. This is not hardware issue. Update has the flaws. Peace

0 comments

Answer 5

Norberto Villanueva 5

I know this will seem trite. Here troubleshooting the same problem, the fix was to unpair and then repair the headset. I'll see myself out :)

Norberto Villanueva 5 Reputation points

2025-08-14T13:09:29.7666667+00:00

And with Windows 11, version 24H2 (repair version) (2) installed, after uninstalling Bluetooth devices and restarting, I'm back. The system does connect, but then disconnects and only reconnects after unpairing and then repairing.

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Bluetooth and Driver Issues After Latest Windows 11 Update — Mouse and Printer Not Working

8 additional answers

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