Text-based conversations between users with searchable history in Microsoft Teams Free
Hi there, Heights! This is Marc. Thanks for reaching out to the community.
First, confirm if the person you’re trying to add is part of your organization. If they’re external, guest access must be enabled in the Teams admin center. If they are internal, check whether you’ve reached the participant limit for that chat (currently 250 people) or if they’ve blocked you.
If you’re not the admin, share this Microsoft guide with them so they can check and adjust the settings: https://learn.microsoft.com/microsoftteams/communicate-with-users-from-other-organizations
You can also try adding them from a different device or browser to rule out temporary app glitches.
Let me know how it goes.
Best regards,