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Unexpected display of other users’ names in Microsoft Edge Wallet on a corporate replacement PC

SetoBreeze_JP 80 Reputation points
2025-08-10T21:40:22.6166667+00:00

I was advised by the Microsoft 365 Support Team to seek guidance here, as they considered this issue outside their direct support scope.

I am using Microsoft Edge on a company-managed PC in an enterprise environment. Recently, while using the Wallet feature in Edge, I noticed that the names of other employees within my organization appeared — even though I am the only person who uses this PC.

This is a replacement device provided after my primary PC failed. The replacement is managed by the organization’s IT department and joined to the corporate domain.

In our environment, certain registry settings have been applied to revert Outlook authentication from Modern Authentication to legacy mode (e.g., disabling ADAL and WAM). I am concerned whether this configuration might be related to the unexpected appearance of other users’ names in Edge Wallet.

Could this be caused by profile sync, cached data, or domain settings? What would be the recommended steps to ensure that my account and browser data remain fully isolated from other users’ data in a corporate-managed environment?

Microsoft Edge | Profile, sync, and sign in | Windows 11
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Answer accepted by question author

Anonymous
2025-08-11T16:24:02.7366667+00:00

Dear SetoBreeze_JP,

Thank you for reaching out to the Microsoft Q&A.

This issue is most likely caused by cached corporate account data or profile remnants from a previous user of the PC, not the specific Outlook authentication changes you mentioned.

On a company-managed device, especially a replacement one, data from previous users can sometimes persist in cached profiles or tokens. Since the PC is joined to your corporate domain, Microsoft Edge is aware of other user accounts within your organization and may be pulling cached names for autofill purposes.

The registry changes disabling Modern Authentication (ADAL/WAM) for Outlook are specific to how Office applications handle sign-ins and are very unlikely to affect how the Microsoft Edge browser manages its own profiles, Wallet, or sync data. Edge uses a separate authentication mechanism for its services.

You could try following some steps to solve this issue:

  1. Verify and clean your Edge profile:
    • Go to Edge Settings > Profiles.
    • Ensure your corporate account is the only one signed in. If you see any other profiles, remove them.
    • Next, go to Settings > Privacy, search, and services.
    • Under "Clear Browse data," click "Choose what to clear".
    • Change the "Time range" to "All time".
    • Check every single box, including passwords, autofill form data, and site permissions.
    • Click "Clear now".
  2. Create a new Edge profile:
    • In Edge Settings > Profiles, click "Add profile".
    • Set up the new profile by signing in with your corporate Microsoft 365 account.
    • Once the new profile is created and synced, you can make it your default and delete the old, problematic profile by clicking the three dots (...) on the original profile card and selecting "Remove."
  3. Reset Edge sync from the Cloud:
    • Go to the Microsoft Account Device settings page and sign in.
    • Scroll to the bottom to find the "Reset sync" section.
    • Read the information carefully and proceed with the reset. After the reset, the data from your new, clean Edge profile will become the new source for syncing.

Since this is a company-managed device, your IT department is ultimately responsible for its configuration and sanitation. Inform them that you are seeing other users' names in your browser on a replacement PC they provided.

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

Best regards, 

Bryan Vu | Microsoft Q&A Support Specialist 

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  1. SetoBreeze_JP 80 Reputation points
    2025-08-23T17:59:48.6866667+00:00

    Dear Bryan,

    Thank you very much once again for your thoughtful and detailed response.

    I truly appreciate the time and effort you put into addressing my concern.

    I have already reported your advice to our IT department via the internal service desk,

    but we have not yet received an official answer.

    I also understand your important point that shared IDs should be avoided in favor of individual accounts.

    However, at this moment, it is still unclear how our company will handle this,

    and realistically I think it will be difficult to stop using shared IDs immediately.

    My main concern now is the retirement of legacy MFA and SSPR policies on September 30, 2025:

    https://learn.microsoft.com/en-us/entra/identity/authentication/concept-authentication-methods-manage

    Is my understanding correct that shared IDs (without MFA) may no longer be able to sign in after this deadline?

    And if so, will there be any temporary extension option, similar to what was available

    during the Exchange Online Basic Authentication deprecation?

    I would greatly appreciate your further guidance.

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  2. SetoBreeze_JP 80 Reputation points
    2025-08-16T08:01:02.1033333+00:00

    Dear Bryan,

    Thank you very much for your detailed answer, which I have already accepted.

    I would like to clarify one more point. The replacement PC I am using was reinstalled with Windows 11 and set up from the initial setup process, so I believe it is unlikely that cached data from a previous user remains.

    However, in my department, we sometimes use a shared corporate account (a common business ID) across multiple staff members. In this situation, I am concerned that performing a “Reset sync” might also affect other colleagues who are using the same account.

    Could you please advise whether resetting the sync under such circumstances could cause unintended impact on other users of the same corporate account?

    Best regards,
    SetoBreeze_JP

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