How to track support requests

Question

How to track support requests

Elaine SEAC 10

What is going on with my support request 2508190010001159

Mukherjee, Aastha 0 Reputation points

2025-11-19T12:47:54.1033333+00:00

What is going on with my support request : 2511181420001985?

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Mukherjee, Aastha 0 Reputation points

2025-11-19T12:47:54.1033333+00:00

What is going on with my support request : 2511181420001985?

Answer 1

Gunasekar N 65,470 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Can you please tell me what issue you are facing? Are you currently experiencing any issues with Outlook on your device or signing in?

There is no service portal for tracking Microsoft Support tickets. You’ll need to check your email for any future communication from Microsoft regarding the support request you opened. If you don’t see any updates, you may need to contact Microsoft Support directly for further assistance.

https://support.microsoft.com/contactus/

Let me know if you still need more help.

Elaine SEAC 10 Reputation points

2025-08-28T12:41:37.4333333+00:00

Microsoft closed my case with no explanation and I still don't have access to my 1,800 contacts.
Thomas Dunlap 0 Reputation points

2025-10-05T15:24:02.7433333+00:00

My wife has a new computer - Lenovo 2 in 1 laptop PC. I am trying to implement iCloud for Windows. It keeps failing with an error message that gives me an error number. Apple checked that number and gave me things to try, which all did little to no good. But after doing some things, I got a new error message that said the failure was due to not having a Default Profile. So I created a new profile, using my wife's email address and then after having to get through Google to buy more storage (her Google storage was full and they said she might not be able to send or receive emails soon), I was able to run iCloud again to download her contacts. Got the original error message again (error code 0x800706ba). I have two open cases with Microsoft, but am not getting the help they promised yet.

During the attempted transfer of contacts, the download of 3200+ items (there are only 240+ contacts), the download gets stuck at item number 144 (whatever that is) and then eventually fails, giving me that error message with the number. I am not a coder or great techie anymore but I'm no novice either. I know when I need help and I need help now.
Thomas Dunlap 0 Reputation points

2025-10-05T16:15:52.1+00:00

I used MS365 Copilot and it guided me through to a solution. The crux of the problem was that New Outlook sucks compared to Classic Outlook and does not provide for everything that Classic Outlook does. I've attached a file with Copilot's response to my query. It worked, so feel free to share it. Copilot saved me.txt
Thomas Dunlap 0 Reputation points

2025-11-21T21:59:02.4966667+00:00

Outlook Classic has a problem where it claims emails have been changed when you try to move to a folder to save it and they have not been changed (other than reading and or forwarding them) and you have to delete them and move them from the Trash folder to whatever folder you want to save them in.

Sometimes, even that does not work and I have to forward them to myself to then save them where I want. I have done everything that I have learned from this and other forum sources that I can find, but no luck. Outlook just has some very annoying bugs that nobody seems able to fix. There is no doubt a simple fix, but nobody is digging into it far enough to find that fix. Thanks anyway.

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How to track support requests

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