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unable to open pdf attachments in outlook in incoming emails
Using New Outlook on Windows for personal email, calendar, and contact management
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HELP!!!
Same issue. Have to save to OneDrive, then download from there. Major waste of time.
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I have tried all the recommendations on this thread to no avail. Our corporate solution is to revert to the old version of Outlook as M/Soft has no solution to their problem. I will continue to monitor in the hope that someone might find a solution, until then Old Outlook is the way to go.
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I have Win10, and I got my problem solved by going to computers Settings/Programs/Programs and properties. There I clicked Microsoft 365 Apps for business and chose Modify. I made the full repair which helped for me.
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A big virtual hug to you! it worked! I have a later version and just did a search for Installed Apps found Microsoft 365 for Business and, clicked on the three little dots that gave me the option to Modify or Uninstall. I Modified and selected Full Repaired. Fixed!
I have Win10, and I got my problem solved by going to computers Settings/Programs/Programs and properties. There I clicked Microsoft 365 Apps for business and chose Modify. I made the full repair which helped for me.
Petri, a repair will only affect the classic Outlook. The new Outlook can't be repaired as part of an Office repair. Are you seeing this issue with the classic Outlook?
We have new outlook and it seemed to repair. I think all these people should try it. Thanks again Petri.
Sara, sorry, maybe my previous message wasn't quite clear. You can certainly reset or reinstall the new Outlook from Windows Settings > Installed Apps, but it will be a separate process from the Office repair. See https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-dd59-949a9030f317 .
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Me and others in my office have been having the same issue with the only workaround being to email to a gmail account and then download the pdf file from there.
The Save As command is restored to the PDF preview now:
If you are not seeing it yet, try updating the new Outlook.
Or you can use the workaround to click the arrow next to the attachment icon and choose Save As from there.
Hi Stefan,
it doesn't work as the file is corrupt when downloaded and in most cases you actually can't preview the file either.
Hi Stefan, it doesn't work as the file is corrupt when downloaded and in most cases you actually can't preview the file either.
Ozwes, which version of Windows and which version of the new Outlook are you running? Here, the problem appears to be fixed. I am not sure if an Outlook update or a Win update did the trick, though.
Note that if the PDF is corrupt, that may be a different problem altogether.
Hi Stefan
Windows 11 Enterprise - 22621.5624
Microsoft Outlook Version - 1.2025.801.400 (Production)
Client Version - 20250808005.08
The pdf files are sporadic in being viewable, some are some aren't,
Download them and the file is corrupt.
Open them in old Outlook and everything is fine.
Hi there, Lars! This is Marc. Thanks for providing those details. Based on what you've described, here are a few approaches we can try.
Check if you have a PDF reader installed and set as your default application for PDF files. If you don't have Adobe Reader, PDF-XChange, or another PDF viewer installed, Windows might not know how to handle the files. You can download Adobe Reader for free or set Microsoft Edge as your default PDF viewer through Windows Settings > Apps > Default apps. Also, make sure your PDF reader is up to date, as older versions sometimes have compatibility issues with attachments.
If the PDF reader isn't the problem, the issue might be Outlook's attachment security settings. Go to File > Options > Trust Center > Trust Center Settings > Attachment Handling, and make sure PDF files aren't listed in the blocked attachments.
Let me know how it goes.
Best regards,
I have the same issue. This is just happening. Marc, maybe i am looking in the wrong place but I don't see the Attachment Handling in the settings of Outlook.
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"File > Options > Trust Center > Trust Center Settings > Attachment Handling", does not seem to exist in the "New Outlook"
Hello! I receive lot of pdf-files daily and just two days ago this problem started. I can save files, but I can´t open them in Acrobat Reader, Acrobat Pro or InDesign. And preview in Outlook is not working either. Adobe programs keep telling me after I´ve saved the file that file type is not supported or it´s been damaged (if it has been sent by attachment in email). However, if I forward the email to my personal gmail address, I can save pdf-file normally and open it normally. So there must be something wrong with Outlook.
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I am having this same issue. I am unable to perform my job duties due to the inability to open files. It does not matter if I'm on new Outlook, classis outlook, or outlook on the web, I get errors when trying to open a pdf
this option of file is not available in outlook new
MY current work around if forwarding the files to my gmail account. Looking forward to getting this resolved!
Same deal here. the old outlook works fine, the new outlook is just falling over. Could this be a temp file issue? to many temp files etc?
If anyone here gets this resolved, please come back here and let us know what you did. Thanks
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I have a few users experiencing the same issue.