Share via

Emails from Steam not being received

Luke Latham 0 Reputation points
2025-08-26T18:54:54.62+00:00

So it seems like my Hotmail/outllok.com email account is blacklisting all emails from a specific domain (steam).

I have added their two email address to the safe senders list but still nothing is coming through.

I have been assured by Steam that they are sending me emails (it's a verification code to access account) but nothing is making it through to my account. I have checked Junk incase its getting caught there but nothing.

This issue has been going on for months now and I have tried to login probably in excess of 50 times so this isn't a one off issue.

Is there a way to put a trace on a message to confirm where it is getting stuck?

Outlook | Web | Outlook.com | Email
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kimberly Olaño 23,555 Reputation points
    2025-08-26T23:02:00.2633333+00:00

    Hi! Luke. I'm here to help.

    Outlook.com (consumer) does not expose detailed message tracing like Exchange Online does.

    However, you can still try:

    Go to Outlook.com

    → Settings → Mail → Junk email.

    Scroll down and enable Report messages. If something is silently filtered, sometimes it shows up later in Quarantine or Report Message add-in.

    If you’re on Outlook.com/Hotmail (personal), you can’t run your own trace. Only Microsoft Support can confirm if messages are being dropped at their filtering layer.

    Additionally, if this is a Microsoft 365 / Exchange Online account (not plain Hotmail), you can check quarantine:

    Go to https://security.microsoft.com/quarantine

    See if Steam mails are there.

    Best regards,

    Kimberly

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.