How to return a digital purchase

If you’re having trouble requesting a refund through the digital games refund page, I would normally guided you to contact Microsoft/Xbox Support next. Please note that, for digital purchases, Microsoft offers a refund policy where refund requests are usually reviewed within 14 days of purchase and fewer than two hours of play. If you receive the error 'Request is blocked', please try using a different browser or use incognito mode and see if you can access that page.

However, since you’ve already gone through your bank, the refund process will now be handled directly through your bank.

Meanwhile, I recommend reviewing the article below, as repeated misuse or abuse of chargebacks can be considered fraudulent according to Microsoft's policy.

What is a chargeback?

Best regards,

Gunasekar N

Hello, thank you for reaching out to Microsoft Q&A.

Note - This is a peer-to-peer support forum. Account or billing-related queries fall outside the scope of our community guidelines, as they usually require sharing personal information. Posting such details in a public forum poses security risks and violates Microsoft’s terms and conditions.

The Gears of War doesn't have a local Co-Op on a PC. You can refer to this article here.

https://news.xbox.com/en-us/2025/08/26/gears-of-war-reloaded-everything-you-need-to-know/

To request a refund for digital purchases, sign in to your account here and follow the refund request process.

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Let me know if you still need more help.