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My hotmail account is not receiving email

Cindy Chiu Chong 5 Reputation points
2023-04-19T10:51:55.8066667+00:00

My Hotmail account using Outlook - Microsoft exchange via laptop, iPhone Outlook email is not receiving emails. I am able to send emails from my hotmail account, but when an email is sent to the Hotmail account an error message is displayed - The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. I have checked Outlook > File and not that 14.2GB is free out of 14.8GB.
Error includes - Remote server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Microsoft Unified Storage is full. QuotaExceededException: Microsoft Unified Storage is full.[EndDiagnosticData] [Stage: DeliverMessage]'

Outlook | Windows | Classic Outlook for Windows | For business

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  1. ChristyZhang-MSFT 26,226 Reputation points Microsoft External Staff
    2023-04-20T02:48:20.8466667+00:00

    Hi @Cindy Chiu Chong ,

    Welcome to our forum!

    Based on my research on this error, i found an article which mentioned the same error as yours. Please refer to it and try the suggestions:

    "554 5.2.2 mailbox full" when sending emails to a mail-enabled public folder

    5

    Hope the above help!

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  2. Saad Khan 11 Reputation points
    2023-04-19T13:23:34.01+00:00

    You can check storage page: https://onedrive.live.com/?v=managestorage see if you can free up something over there. Also if go through recycle bin carefully, if nothing is really important, empty it. Finally raise a support ticket with MS Support, they should be able to investigate why those bounceback are coming from your account.

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