Hi James, thank you for replying. Since the issue persists, and since you have done a system repair and BIOS update, I suggest contacting a local technician to physically check the device for any hardware-related issues.
AMD ppm BSOD I need help.
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James Graven
0
Reputation points
recently I've been experiencing a lot of BSOD especially when I launch games and everytime I launch a game in Roblox it always bluescreens within 10-15 seconds
Mini Dump:
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Bugcheck Analysis * -
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HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000026
Arg2: 0000000000000000
Arg3: 00007ff709c7b1af
Arg4: 00000178160bcb60
Debugging Details:
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 812
Key : Analysis.Elapsed.mSec
Value: 844
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 625
Key : Analysis.Init.Elapsed.mSec
Value: 11712
Key : Analysis.Memory.CommitPeak.Mb
Value: 112
Key : Analysis.Version.DbgEng
Value: 10.0.27871.1001
Key : Analysis.Version.Description
Value: 10.2505.01.02 amd64fre
Key : Analysis.Version.Ext
Value: 1.2505.1.2
Key : Bugcheck.Code.LegacyAPI
Value: 0x20001
Key : Bugcheck.Code.TargetModel
Value: 0x20001
Key : Dump.Attributes.AsUlong
Value: 0x1808
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0x0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0x20001_26_0_amdppm!HvRequestIdle
Key : Failure.Hash
Value: {4defc9e5-392b-116d-2fc4-4d3a2bb055be}
Key : Hypervisor.Enlightenments.ValueHex
Value: 0x7497cf94
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 1
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 38408431
Key : Hypervisor.Flags.ValueHex
Value: 0x24a10ef
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 0x3f7
Key : Stack.Pointer
Value: NMI
BUGCHECK_CODE: 20001
BUGCHECK_P1: 26
BUGCHECK_P2: 0
BUGCHECK_P3: 7ff709c7b1af
BUGCHECK_P4: 178160bcb60
FILE_IN_CAB: 082725-11218-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump
FAULTING_THREAD: ffff96034a620280
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffffac805c485ca8 fffff8008c58c11a : 0000000000020001 0000000000000026 0000000000000000 00007ff709c7b1af : nt!KeBugCheckEx
ffffac805c485cb0 fffff8008c5b89e1 : ffff96034a485f40 fffff8008c5cb176 ffffac805c3fe990 ffffac805c485d30 : nt!HvlSkCrashdumpCallbackRoutine+0x8a
ffffac805c485cf0 fffff8008c6b05c2 : 0000000000000100 ffffac805c485ef0 0000000000000000 0000000000000000 : nt!KiProcessNMI+0xb1
ffffac805c485d30 fffff8008c6b032e : 0000000000000000 0000000000000100 ffffac805c485ef0 0000000000000000 : nt!KxNmiInterrupt+0x82
ffffac805c485e70 fffff8001c500003 : fffff8008c3dd39b ffffac805c451180 0000000000000000 ffff8f87c30af320 : nt!KiNmiInterrupt+0x26e
ffff8f87c30af1f8 fffff8008c3dd39b : ffffac805c451180 0000000000000000 ffff8f87c30af320 fffff8008c5baa47 : 0xfffff800`1c500003
ffff8f87c30af200 fffff8008c58b1c6 : 0000000000000000 ffffac805c451180 000000002f202c33 0000000000000000 : nt!HvcallInitiateHypercall+0x6b
ffff8f87c30af290 fffff8006524569d : 00000000000100de 0000000000000000 0000000036ecd10f 0000000000000000 : nt!HvlRequestProcessorHalt+0x26
ffff8f87c30af2c0 fffff8006524d471 : 0000000000040046 fffff8008c3ae93f ffff38d3dafb8daa fffff8008c4bf6dc : amdppm!HvRequestIdle+0x2d
ffff8f87c30af310 fffff8008c4f0a81 : 0000000000000000 ffff8f8700000000 ffff960351388000 ffffac805c451180 : amdppm!LpiIdleExecute+0xb1
ffff8f87c30af360 fffff8008c45ca90 : ffffac805c451180 ffffac805c451180 ffff8f87c30af559 ffffac805c4599c0 : nt!PpmIdleExecuteTransition+0x5a9
ffff8f87c30af4f0 fffff8008c6a5604 : ffffac805c451180 ffffac805c451100 0000000000000000 0000000000000000 : nt!PoIdle+0x1c0
ffff8f87c30af5c0 0000000000000000 : ffff8f87c30b0000 ffff8f87c30a9000 0000000000000000 0000000000000000 : nt!KiIdleLoop+0x54
SYMBOL_NAME: amdppm!HvRequestIdle+2d
MODULE_NAME: amdppm
IMAGE_NAME: amdppm.sys
IMAGE_VERSION: 10.0.26100.4768
STACK_COMMAND: .process /r /p 0xfffff8008cfcef80; .thread 0xffff96034a620280 ; kb
BUCKET_ID_FUNC_OFFSET: 2d
FAILURE_BUCKET_ID: 0x20001_26_0_amdppm!HvRequestIdle
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {4defc9e5-392b-116d-2fc4-4d3a2bb055be}
Followup: MachineOwner
I've tried a lot of things, Disabling XMP, Disabling cstates, reinstalling drivers, running driver verifier, Clean Install of drivers, Clean Reinstall of windows, but nothing really works so I've been getting really desperate. All the Drivers are up to date so I have no clue what's going on.
PC specs:
CPU: 9800X3D
GPU: RTX 4070
Motherboard: MSI X670E Gaming Plus
PSU: MSI MAG A750GL
RAM: Corsair Vengeance 32GB DDR5 2 Sticks
CPU Cooling: Corsair Nautica Liquid Cooling
Windows for home | Windows 11 | Performance and system failures
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James Graven 0 Reputation points
2025-08-28T00:37:09.2666667+00:00 EDIT: I also tried disabling memory integrity.
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4 answers
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Lester Bernard Reyes 78,210 Reputation points Independent Advisor2025-08-28T20:02:33.2+00:00 -
James Graven 0 Reputation points
2025-08-28T05:51:12.9766667+00:00 EDIT: I never found a fix
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Lester Bernard Reyes 78,210 Reputation points Independent Advisor
2025-08-28T02:58:18.68+00:00 Hi, thank you for that information. Let me know how it goes after doing the in-place upgrade. If the issue persists, I suggest contacting a local technician to physically check the device.
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James Graven 0 Reputation points
2025-08-28T03:02:10.4566667+00:00 It gave me a bsod when I tried installing so instead I’m gonna try memtest86 and see if that catches anything if not I’m completely out of ideas.
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James Graven 0 Reputation points
2025-08-28T05:22:33.6566667+00:00 So my memory test passed I have no clue what this could be
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Lester Bernard Reyes 78,210 Reputation points Independent Advisor
2025-08-28T01:28:55.4633333+00:00 Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
I understand the issue you have. There is nothing to worry about. I am here to help. As per checking and analyzing the DMP logs you have, there is an error amdppm.sys. This is a processor error. It is either that the processor is getting hardware errors, or it is overheating. Kindly download and install the latest BIOS update from your manufacturer's website. Moreover, if the issue persists, let us make sure that there are no software-related issues on the PC. I suggest doing an in-place upgrade, wherein it will upgrade the device to the latest version and repair all issues without deleting any files.
Kindly follow the steps from this link:
Note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-paste of thermal paste to optimize the processor.
Let me know how it goes, and I hope that helps.
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James Graven 0 Reputation points
2025-08-28T02:22:47.65+00:00 Alright so I've already updated to the latest bios update and I just now applied new thermal paste, and it didn't work. I am now going to try the in place upgrade
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