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I spilled a little water to my microsoft surface's touch pad. It dried but touch pad isn;t working. Help me

Shokhislom Abdumannopov 0 Reputation points
2025-08-30T18:26:36.1966667+00:00

i was drinking water and spilled. After that i waited to dry it. After drying my touch pad is not working

Surface | Surface Laptop | Display and screen
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  1. Harold Milan 17,505 Reputation points Independent Advisor
    2025-08-31T16:16:38.58+00:00

    Hi Shokhislom**,**

    Thanks for reaching out, and I’m really sorry to hear about the water spill on your Surface’s touchpad. That kind of accident can be stressful, especially when everything else seems fine but one-part stops working.

    Let’s go through a few things that might help __

    Power Off and Let It Dry__

    If you haven’t already, turn off the device completely.

    Leave it in a dry, well-ventilated area for 24–48 hours.

    Avoid using heat sources like hair dryers they can cause more harm than good.

     

    Use an External Mouse

    Try connecting a USB or Bluetooth mouse to see if the rest of the system is working fine.

     

    Check Device Manager

    Press Win + X > Device Manager

    Expand Mice and other pointing devices

    Look for your touchpad. If it’s missing or has a warning icon:

    Right-click > Uninstall device

    Restart your Surface and see if it reinstalls automatically

     

    If the touchpad still isn’t responding, it’s possible the spill caused hardware damage. In that case, I recommend contacting Microsoft Support:

     https://support.microsoft.com/surface

    Choose Surface > Hardware issue > Touchpad not working

    You’ll be guided through checking your warranty and repair options

    If your device is under warranty, they’ll let you know what’s covered. If not, they’ll offer service options based on your location.

     
    We’re here to help and really appreciate your patience while we work through this together.

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