Reward points for PC and X-Box X Console NOT updating

Question

Reward points for PC and X-Box X Console NOT updating

OF 5

Hi - I play a game on a PC, I play a game on X-Box, I play a Game Pass Game - nothing is updating. This is the 3rd week in a row on a Wednesday (has happened the previous two Wednesdays as well) that this glitch has happened. It's not my pc, not my x-box.....it's a Microsoft issue.

Can some please fix this ?

Thanks !

Moved from Dev Technologies/Windows Forms

Cary Hoppes 0 Reputation points

2026-03-29T05:01:07.3033333+00:00

I play games on Xbox series s and for 3 days now I have not gotten my console bonus, I did not receive my 110 weekly bonus, I've tried playing several different games, I even restarted my console, please fix.

8 answers

Your answer

Cary Hoppes 0 Reputation points

2026-03-29T05:01:07.3033333+00:00

I play games on Xbox series s and for 3 days now I have not gotten my console bonus, I did not receive my 110 weekly bonus, I've tried playing several different games, I even restarted my console, please fix.

Answer 1

OF 5

I did everything you instructed....."jenny" wrote to me and said everything was fixed and if I need anything else to log a new ticket....BUT IT'S NOT FIXED GOD DAMMIT....AND IM GETTINGVRESLLY FRIGGING PISSED ON ALL THE RUN AROUND......J KNOW MY POINTS....IM STILL OUT THE 200 POINTS AND MY BROKEN STREAK......REALLY PISSED OFF DEALING WITH MICROSOFT INCOMPETENT PEOPLE.

Anonymous

2025-09-04T10:35:44.1+00:00

Thank you for your message, and I truly apologize for the continued frustration this issue has caused you.

I completely understand how upsetting it must be to feel like you're not being heard, especially after following all the instructions and still not seeing a resolution. I want to assure you that your concerns are important to us, and I’m here to help make this right.

To move forward, I’d like to re-review your case and ensure we fully understand what’s still unresolved—particularly regarding the 200 points and the broken streak. I’ll also coordinate with the appropriate team to see what can be done to address this promptly.

Thank you for your patience, and again, I’m very sorry for the inconvenience. I’ll follow up with an update as soon as possible.

Answer 2

Restart both your PC and Xbox console to clear any temporary glitches.
Press Windows + R , type wsreset.exe, and hit Enter. This will reset the Microsoft Store cache, which can affect Game Pass updates.
Check the system update On PC: Go to Settings > Windows Update and install any pending updates. On Xbox: Go to Settings > System > Updates and check for console updates.
Sign Out and Back In Sign out of your Microsoft account on both devices. Sign back in to refresh your Game Pass entitlements.
Reinstall Xbox App / Game Pass App On PC: Uninstall and reinstall the Xbox app and Gaming Services via the Microsoft Store. On Xbox: Reinstall the Game Pass app if you're using it to launch games.
Visit Xbox Live Status to see if there are any ongoing outages or maintenance affecting Game Pass updates
. 7. Game Rotation Awareness :Game Pass titles rotate regularly. Some games may leave the catalog mid-month (e.g., around September 15th), which can affect update behavior.
8.Optional: Use Xbox Insider Hub Join the Xbox Insider Program to get early fixes and report issues directly to Microsoft.

Answer 3

Step 1: Check Your Rewards Status

Go to https://rewards.bing.com/status
Log in with your Microsoft account.
Review your daily set completion, weekly streak, and points history.

Step 2: Submit a Support Request

Visit https://rewards.bing.com/support
Click on “Contact Support” or “Submit a request”

Fill out the form with the following details:

Subject: Missing Rewards Points and Broken Streak

Description:

- Mention the exact date(s) when the issue occurred.

      - Specify that the outage was resolved, but your 200 points and streak were not restored.

            - Confirm that you completed all required tasks (daily set, Game Pass quests, etc.).

                  - Mention if streak protection was enabled.

                     - Attach screenshots if available (e.g., task completion, streak status).

Step 3: Verify Game Pass Activity

Ensure you played Game Pass titles for at least 15 minutes.
Avoid using VPNs or shared networks, as these can interfere with point tracking.

Step 4: Monitor Your Activity Log

Go to https://rewards.bing.com/redeem
Check your activity history to confirm which tasks were logged and which points were awarded.

Step 5: Follow Up If Needed

If you don’t receive a response within 3–5 business days, revisit the support portal and reply to your ticket.
Be polite but firm in requesting compensation for the missing 200 points and broken streak.

Answer 4

OF 5

Microsoft had an outage in Thursday. I did not receive my points for pc, xbox and game pass playing....in addition because of this outage it broke my 7 day streak.....in general I am out a couple hundred points. Please award me these points.

Thanks

Anonymous

2025-09-02T04:24:34.78+00:00
Step 1: Check Your Rewards Status

Go to https://rewards.bing.com/status

Log in with your Microsoft account.

Review your:

Daily set completion

Weekly streak

Points history

Confirm the date of the outage and the missing points.

Step 2: Submit a Support Request

Visit https://rewards.bing.com/support

Click on “Contact Support” or “Submit a request”

Fill out the form with the following details:

Issue Title: “Lost streak and points due to server outage”

Category: “Earning Points”

Subcategory: “Broken Streak”

Description:

Mention the exact date of the outage (Thursday).

Specify that you lost 200 points and your 7-day streak.

Confirm that you completed all required tasks (daily set, Game Pass quests, etc.).

Mention if streak protection was enabled.

Attach screenshots if available (e.g., task completion, streak status).

Step 3: Verify Game Pass Activity

Ensure you played Game Pass titles for at least 15 minutes.

Avoid using VPNs or shared networks, as these can interfere with point tracking.

Step 4: Monitor Your Activity Log

Go to https://rewards.bing.com/redeem

Check your activity history to confirm which tasks were logged and which points were awarded.

Step 5: Request Compensation

In your support request, clearly ask for:

Restoration of your broken streak.

Addition of the missing 200 points to your account.

Be polite but firm. Microsoft has previously compensated users for similar issues.

Step 6: Follow Up

If you don’t receive a response within 3–5 business days, revisit the support portal and reply to your ticket.

Keep records of your completed tasks and communications.

Answer 5

Anonymous

Thanks for reaching out !

Check Rewards Status: Visit https://rewards.bing.com/status to confirm your account is active.

Submit Support Request: Go to https://rewards.bing.com/support and report the issue with screenshots and details.
Avoid VPNs: Make sure you’re not using a VPN or shared network.
Play Time: Play Game Pass titles for at least 15 minutes to ensure tracking.
Wait for Fix: Microsoft is aware of the issue and working on a resolution.

Anonymous

2025-09-01T04:55:53.1533333+00:00

Hope your doing well if the issue has been resolved. kindly mark the response as answered. Then i will close the ticket thanks for understanding
OF 5 Reputation points

2025-09-01T13:32:35.1433333+00:00

The issue of me not getting my points is not repeat not resolved.....I list 200 points from the outage. The outage has been fixed but not my broken streak and 200 points. Please give me my earned points.
Anonymous

2025-09-04T03:18:51.5866667+00:00

"Hope you're doing well. We're following up on the ticket. Please let us know whether the issue persists or has been resolved. If the issue has been resolved, kindly mark the response as answered

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Reward points for PC and X-Box X Console NOT updating

8 answers

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