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how to fix dns client events 1014

nhật quang lê 25 Reputation points
2025-09-06T07:16:43.1033333+00:00

I have a problem like this: My home Wi-Fi network is completely disconnected, not only on my computer but also on my phone and other devices, every time I log in to the game Genshin Impact.

I tried restarting and resetting the router but it still didn't work. The problem only happens when I use VTVCab's Wi-Fi network. When I use 4G on my phone to play the game, everything is normal. and i have upgraded win to win 24h2

Windows development | Internet Information Services
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Answer accepted by question author

Tom Tran (WICLOUD CORPORATION) 4,860 Reputation points Microsoft External Staff Moderator
2025-09-08T02:48:50.8233333+00:00

Hi nhật quang lê,

Thank you for sharing the details of your issue. Based on your description, the Event ID 1014 (DNS Client Events) indicates that Windows attempted to resolve a domain name but didn’t receive a timely response from any configured DNS servers. This often points to DNS resolution problems rather than a hardware failure.

The reasons for why it happens are usually:

  • VTVCab’s DNS servers may be slow or unstable, especially under gaming traffic.
  • Genshin Impact uses multiple servers; if DNS queries fail, the game can trigger network resets.
  • Windows 11 24H2 has known networking-related bugs that can cause DNS timeouts.

Please try these steps out when you have the chance:

Flush DNS Cache

Open Command Prompt (Admin) and run:

ipconfig /flushdns

Change DNS Servers Switch to a reliable DNS provider:

  • Google DNS: 8.8.8.8 and 8.8.4.4
  • Cloudflare DNS: 1.1.1.1 and 1.0.0.1

Reference: Change DNS settings

Update Network Drivers

  • Go to Device Manager → Network Adapters → [Your Wi-Fi Adapter] → Update Driver.
  • For Intel or Realtek adapters, download the latest drivers from the manufacturer’s site.

Reference: How to update Network drivers in Windows 11

Disable TCP Offload

Run in Command Prompt (Admin):

netsh int ip set global taskoffload=disabled

Optional: Adjust Wireless Mode

In Device Manager → Adapter Properties → Advanced, set Wireless Mode to a specific band (e.g., 802.11a) if disconnects persist.

Router & ISP Check

  • Restart and update your router firmware.
  • If the issue persists only on VTVCab, contact their support or try a VPN as a temporary workaround.

I also managed to find other sources to this problem. Please check it out when you have the chance:

Disclaimer: Some of these links are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classifies as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

This is a common but fixable issue. Start with steps 1–3; they resolve most cases.

If these steps help, please consider marking this answer so others with the same issue can benefit from your post.

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