what does contact your administrator mean?

Question

what does contact your administrator mean?

BHANU Per 0

what does contact your administrator mean? I'm able to sign in with my password and then it is stating that contact your administrator

Luke Stevens 0 Reputation points

2026-01-14T06:06:51.8033333+00:00

Hi my long time account ******@hotmail.co.uk kicked me out yesterday and will not let me back in. Verification code request is linked to my old phone, and won't let me change or up date it. I don't use the email to email anyone, just receive emails for purchases, subscriptions ect. The account recovery form has been unsuccessful due to lack of information. I also get this message when try to reset. Correlation Id: c8190733-24b2-4e32-84f0-82d53ae75762

Timestamp: [Moderator's note: personal information removed]

DPTI: [Moderator's note: personal information removed]

Message: An unexpected error occurred.

Tag: 48jjn

Code: -1124902866 please help
Alina-Le 6,370 Reputation points Microsoft External Staff Moderator

2026-01-17T16:20:41+00:00
Hi @Luke Stevens

Thanks for reaching out!

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, add-ins, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

Outlook build and platform types (New Outlook, Outlook Web, Classic Outlook, Mobile versions,...)

Operating systems (Windows, MacOS, iOS, Android,...)

Account type (Personal or work/school account)

Exact behavior/error text (screenshots welcome; please redact personal info)

...

To create your thread: go to Microsoft Q&A, click “Ask a question”, select Outlook as the product/tag, and paste the above details.

Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!

1 answer

Your answer

Luke Stevens 0 Reputation points

2026-01-14T06:06:51.8033333+00:00

Hi my long time account ******@hotmail.co.uk kicked me out yesterday and will not let me back in. Verification code request is linked to my old phone, and won't let me change or up date it. I don't use the email to email anyone, just receive emails for purchases, subscriptions ect. The account recovery form has been unsuccessful due to lack of information. I also get this message when try to reset. Correlation Id: c8190733-24b2-4e32-84f0-82d53ae75762

Timestamp: [Moderator's note: personal information removed]

DPTI: [Moderator's note: personal information removed]

Message: An unexpected error occurred.

Tag: 48jjn

Code: -1124902866 please help
Alina-Le 6,370 Reputation points Microsoft External Staff Moderator

2026-01-17T16:20:41+00:00

Hi @Luke Stevens

Thanks for reaching out!

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, add-ins, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

Outlook build and platform types (New Outlook, Outlook Web, Classic Outlook, Mobile versions,...)

Operating systems (Windows, MacOS, iOS, Android,...)

Account type (Personal or work/school account)

Exact behavior/error text (screenshots welcome; please redact personal info)

...

To create your thread: go to Microsoft Q&A, click “Ask a question”, select Outlook as the product/tag, and paste the above details.

Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!

Answer 1

Alina-Le 6,370 Microsoft External Staff Moderator

Hello @BHANU Per

Welcome to Q&A forum!

First, to make sure we are aligned, could I confirm:

Are you using a personal (outlook.com, hotmail.com) or educational (@edu_) or business account (@domain.com)?
Additionally, could you please share a screenshot of the error message you're seeing? That will help me provide more accurate assistance.

Besides, If I understand correctly, you're trying to access something using your work or school account, but you don't currently have the necessary permissions. In this case, you'll need to contact your IT administrator to request access. They can:

Check your license and permissions.
Review any security policies that might be affecting you.
Enable access if it was disabled by mistake.

If you're not sure who the Global Administrator is in your organization, you can find guidance here:

How do I find my Microsoft 365 admin? - Microsoft Support.  

Looking forward to hearing from you for further assistance!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. User's image

Alina-Le 6,370 Reputation points Microsoft External Staff Moderator

2025-09-11T10:07:03.5433333+00:00

Hello @BHANU Per

I hope this message finds you well.

I'm following up to check on the progress regarding your issue. I've previously shared a few questions to help narrow things down so I can better understand the situation and provide you with suitable solutions.

Please take your time to respond, and I'm here to work through this with you. We will try to figure it out together.

(You can take a screenshot about this issue so I can address your issue correctly)

I look forward to hearing from you for further assistance!
Alina-Le 6,370 Reputation points Microsoft External Staff Moderator

2025-09-12T14:02:07.6133333+00:00

Hello @BHANU Per

I hope you're doing well and that this message reaches you at a good time.

If you still have any concerns or questions about this issue, feel free to share a few details, we’ll figure it out together.

In the meantime, I’ll be assisting others on the forum, but if you need a quicker response, just tag me in your message and I’ll jump in right away.

If my information is helpful to you, it will mean a lot if you could click "Accept Answer" and kindly upvote it. The response will be highlighted at the top, making it easier for others in our forum to quickly locate the information they’re looking for.

Stay safe & happy!

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what does contact your administrator mean?

Timestamp: [Moderator's note: personal information removed]

DPTI: [Moderator's note: personal information removed]

Message: An unexpected error occurred.

Tag: 48jjn

Code: -1124902866 please help

1 answer

Your answer