How can I customize call quality and activity reports in the admin center?

Dear @David Romoff, 

I hope you're having a nice day. Thank you for reaching out to the Microsoft Q&A forum and for sharing your concerns. 

I understand how limiting it can be to work with the call quality and activity reports (7, 30, 90, and 180 days) available in the Microsoft Teams Admin Center are limited to predefined time frames, especially when you're looking to set specific date ranges or add widgets to your dashboard. 

Currently, these reports support fixed time frames and custom date ranges cannot be embedded as dashboard widgets within the Admin Center. Therefore, I'd like to offer the following insights and recommendations to help address the issue.  

Option 1: You can add the usage report card to the dashboard. However, it currently displays have data based on fixed default time ranges.

To add the card, navigate to Edit > Choose the Teams user activity > Close > Scroll down to locate the card. You can drag and move it to the top of the dashboard. 

Option 2: Export to Excel and Customize in Excel 
You can export Teams usage or call quality reports as CSV files and open them in Microsoft Excel for further customization. 
Once in Excel, you can: 

• Apply filters to focus on specific users, dates, or metrics 
• Use conditional formatting to highlight trends 
• Create pivot tables to summarize data by department or location 
• Insert charts or graphs to visualize patterns 
• Save and share the customized report with stakeholders 

For advanced customization, and if you have Global Admin or Teams Admin privileges, you may consider using tools such as Power Automate, Power BI.

Option 3: Scheduled Report Exports 
Although not a widget, you can manually or programmatically export reports on a regular basis and distribute them to stakeholders. 
Options include: 

• Weekly or monthly exports from the Admin Center 
• Automating delivery using Power Automate or scheduled tasks 
• Storing reports in SharePoint, Teams for easy access 

This helps maintain visibility without requiring users to log into the Admin Center each time. 

Option 4: Power BI Integration 

You can use Power BI to build interactive dashboards using exported Teams data. 
Steps include: 

• Export reports from Teams Admin Center → Analytics & Reports → Usage Reports 
• Import the data into Power BI 
• Create visual widgets (charts, tables, KPIs) for specific metrics 
• Pin visuals to a Power BI dashboard for ongoing monitoring 
• This gives you full control over layout, filters, and visuals. 

Additional information is available in the following resource:   

Microsoft 365 admin center Teams user activity reports - Microsoft 365 admin | Microsoft Learn 

Data and reports in Call Quality Dashboard (CQD) - Microsoft Teams | Microsoft Learn 

If you prefer to do some advanced options, since our category is mainly focused on the general Office 365 products, and your concerns are related to Power Automate, Power BI. Due to this situation, to ensure that you get professional help and avoid incorrect information from our side, I sincerely suggest you can post the query in these communities for expert assistance: 

• Power Automate: Microsoft Power Platform Community Forum Thread 
• Power BI: Forums - Microsoft Fabric Community 

The reason I ask you to post a new topic is that in these forums, we have limited resources and very little knowledge about Power Automate and in Microsoft Power Platform Community Forum Thread, you'll get the most qualified group of respondents, and other partners who read the forums regularly can share their knowledge or learn from your interaction.   

Please accept my apologies for redirecting you to different community as the members in the category posted focus on the users with office application, and have limited knowledge and resources on Power Automate and Power BI, so to get the fast and better assistance, we have redirected you in the correct path.  

I know this isn't the answer you were hoping for, and I want you to know that I wish I had a way to change it for you directly.  

As community moderators, please understand for us that we do not influence product design decisions and have limited access to internal development details. Our role is to guide users to the right resources and support channels.  

Your thoughtful feedback has helped me recognize the real impact of this limitation and I truly appreciate your valuable suggestion, it brought meaningful insight to the situation. 

This is precisely where your feedback becomes so important. The best and most effective way to make your voice heard on this is through our official feedback channel. The product team relies on customer insights like yours to identify what needs to be improved and to prioritize future changes. 

You can submit feedback to our product team on your behalf to request an increase in the participant limit for Teams group chats in future updates.    

Go to: Microsoft 365 Feedback Hub →Send Feedback→ Describe your proposal in detail.    

Sharing your experience through this channel is the most impactful way to advocate for a change that would benefit you and other users.   

Thank you again for your patience and for bringing this to our attention. While I can't change the product's design, please don't hesitate to reach out if you have any other questions about its current functionality.