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I have not logged into my azure account for a long time. It is for personal use only.
I wanted to start using it again but I cant log into the portal. I cant find a way to email support and I cant start an incident because I cant log in.
The account is the same as the one I am using here to post the question.
Sign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 72f4c1d0-091b-4949-8d21-097e4c3b8202 Correlation ID: 8bc9fad7-63ba-4112-a695-a42e74e134a0 Timestamp: 2025-09-09 22:31:26Z
A cloud-based identity and access management service for securing user authentication and resource access
Hello Joseph Caldwell,
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 30 days since the block, please provide the following details for further assistance via private message:
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Do let me know if you have any queries, we are happy to assist you further.
Thank you for the quick response. I think my account should have been inactive for a couple years and so I wonder why it was not deleted. I have tried the Entra ID solution as I had seen it in previous posts. However when I try to follow the link to create a free account (as a non paid customer), it sends me to the azure portal. Whenever I try to log into the azure portal I get the message I posted.
Please share the affected email address over private message. I’ll check and update you on that.
Answer accepted by question author
Hello Joseph Caldwell,
As discussed over private message, you will be able to login into your new Azure tenant by targeting the sign-in to your tenant ID.
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I am also getting the same error , my email ******@xxxx.com . pls resolve ASAP
@Sathish Kumar Jayaprakash, I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.
Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.
Answer accepted by question author
Thanks for posting your question in the Microsoft Q&A forum.
This error means your Azure/Entra ID tenant was automatically deactivated because it had no activity for a long time.
Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful