both shift keys don't work - windows 11, lenovo aura edition

Question

both shift keys don't work - windows 11, lenovo aura edition

Rajesh Pandit 0

both shift keys don't work. i am so handicapped now. all other keys on the keyboard work. kindly let me know if you faced similar challenge and have found a solution

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Answer 1

JF 0

Hi Rajesh,

Did you manage to fix this issue? I have the same issue on my Lenovo Yoga aura slim 7i. I agree that its unlikely to be a hardware issue. There are many reports online of people with the same issue.

https://www.reddit.com/r/Lenovo/comments/1j1cnmy/shift_keys_dont_work/

https://www.reddit.com/r/Lenovo/comments/1l2uvhg/anyone_else_having_issues_with_their_shift_keys/

https://www.reddit.com/r/Lenovo/comments/1j1x069/keyboardmouse_software_issue_yoga_slim_7i_aura/

I have followed every piece of troubleshooting I've found in the links above. Nothing has worked. As you'll read in the links, some people have sent their laptop to lenovo for repairs and even when the keyboard was replaced, the issue returned. I presume its a windows driver issue.

One thing I found interesting is what's seen in the first link. When I followed what they did - pressing both shift keys at the same time and then pressing C or X, I saw the same thing - it changed the volume or caps lock respectively. This demonstrates its definitely not a hardware issue with the keyboard.

Greg Butler 20 Reputation points

2025-10-31T21:54:18.2233333+00:00

Same laptop same issue with one of our employees. He says it happened after an update this week. Neither shift key works, but I can use the shift buttons on my computer while controlling his remotely.
Andreas Schmidt 0 Reputation points

2025-11-05T11:39:30.21+00:00

Same problem with same model. Hitting both keys very hard usually solves the problem for a while. Therefore it looks more like a hardware problem, although the fact that both keys are affected looks more like a software problem. Lenovo is not providing help.
Rajesh Pandit 0 Reputation points

2025-11-05T17:07:26.61+00:00

Friends, thanks for taking out your precious time to share your experiences as well as possible solutions. Lenovo Service centers in Bangalore where I reside are quite responsive. Since I had the warranty, they simply replaced the keyboard. It's functioning normal. Not sure if the problem will return - it has been a few weeks and life is normal so far. One observation. I feel, the body of the laptop is not be strong enough to withstand the rigor of a frequent traveler where bags get squeezed during air travel which puts pressure on the keyboard resulting in some kind of anomaly. I have been treating it delicately. Wishing you all well!
Andreas Schmidt 0 Reputation points

2025-11-05T19:32:33.74+00:00

I didn't travel much, but the problem occured during the 2nd travel with the laptop after about 10 months. The weird thing is: hitting both shift keys hard brings it back to normal and it never ceased to function until the next reboot, which would be unusual if it's a hardware problem.

Also, I have the impression that the problem only comes back when the laptop was unplugged.

Answer 2

Rajesh Pandit 0

dear dave, gracious of you to have taken out time to guide me. unfortunately, none of these worked. in this note, there are no capital letters - just to depict shift key is still not working. could have used caps lock which still works - but wanted to demonstrate. my hunch is that it isn't anything related to h/w as all other keys work. as u have guessed, some corrupt device driver... thanks again

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Answer 3

DaveM121 871.3K Independent Advisor

1

Open the Settings app, then go to Accessibility - Keyboard

Ensure Filter Keys, Sticky Keys and Toggle Keys are all disabled.

2

If that does not resolve the problem:

Open Command Prompt, then run this command and press Enter:

msdt.exe -id KeyboardDiagnostic

Run that Keyboard Troubleshooter to see if that can solve the problem.

3

If that does not resolve this for you

Open Device Manager

Expand the Keyboards section

Right click your keyboard and choose 'Uninstall'

Then restart your PC

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both shift keys don't work - windows 11, lenovo aura edition

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