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356 NOT WORKING PROPERTLY ON MY MACBOOK AIR

JENNIFER NGUYEN 0 Reputation points
2025-09-15T20:13:10.07+00:00

Hi team,

My 365 not allow me to download the excel and word apps to use.

Can you pls help me to check and let me know what wrong ?

Thank you.

Microsoft 365 and Office | Other
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  1. Bob Jones AKA CyberTaz MVP 434.8K Reputation points
    2025-09-15T20:33:18.0633333+00:00

    Which edition of macOS are you using?

    Please explain in detail the steps you're taking as well as the specific results including the exact wording of any error message or notifications.

    1 person found this answer helpful.
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  2. Randy Baroja 20,600 Reputation points Independent Advisor
    2025-09-16T00:35:52.3033333+00:00

    Hi,

    Nice to meet you! My name is Randy and I'm an independent advisor.

    Can you tell me if you see any error messages when you try to download, or does it simply not start at all, and are you attempting the download through the App Store or Microsoft’s website, and also is your Microsoft 365 subscription a personal one or provided through work or school?

    Kind regards,

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