Credential is invalid

Dear Nehal Ahmad

Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

May I ask if you have tried my suggestions for your case? I hope you can keep me updated on your issue in the future.

Your satisfaction is Microsoft's priority.

Warm regards

Dear Nehal Ahmad

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.  

The error "Credential is invalid" usually means there's a problem with the username or password you're using. However, if you're sure you're entering the correct information, the cause of the problem might be a bit more complex, often pointing to an issue with how Windows is storing and managing your credentials, possibly due to a corrupted user profile, incorrect login details, or a sync problem with your Microsoft account. Clarification Request

To help me provide you with a more accurate solution, could you tell me:

• Is this happening with your main Windows account login, or with a specific application like Microsoft Office, Teams, or Outlook?
• If it's an application, is it a work/school account or a personal Microsoft account?

From that situation, I highly recommend you try these workarounds:

• Go to account.microsoft.com/password, sign in, and reset your password. Then try logging in again.
• In the Windows search bar, type Credential Manager and press Enter > Select Windows Credentials > Look for any entries related to the application you are trying to log into (e.g., Office, Outlook, or a specific network drive) > Click on the entry to expand it, then click Remove > After you have removed the credentials, close the Credential Manager and try to sign in again.

Please keep me updated with anything new that you were try to each option.

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

We appreciate your patience and look forward to resolving this quickly for you.

Warm regards