Hi, good day!
- When was the last time it worked properly?
- Have you made any changes to your computer recently?
Let's try to open Device Manager from the Run window
Press Windows key+R to open Run then type:
devmgmt.msc
Press Enter
If the issue persists, what is the exact make and model of your laptop?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.