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Why am I unable to open links on Facebook

Jack Anderson 20 Reputation points
2025-09-22T15:26:57.8933333+00:00

I have an HP AIO and because it was doing odd things, like having two do 2/3/4 clicks on the mouse to open anything, clicking on Comments of an article/post and the entire article opens, etc.

So, I did a factory reset of Win 11. Some things changed and some didn't. Right now, the biggest thing that frustrates me most is links on some posts won't open (see atch). When I click click on it, it starts to open then stops and shows a rotating donut. Never had a problem before the reset. Screenshot 2025-09-22 081610

Any ideas why this is happening?

I am having other problems but will make new posts on them.

Thanks

Windows for home | Windows 11 | Performance and system failures
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  1. Jack Anderson 20 Reputation points
    2025-09-24T21:05:30.8566667+00:00

    Mistake . Acted too soon. In process of reinstalling Win 11

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  2. Haien-L 7,670 Reputation points Microsoft External Staff Moderator
    2025-09-22T20:31:42.9233333+00:00

    Dear Jack Anderson

    Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

    Based on your description of the links starting to load and then getting stuck with a "rotating donut," and the fact that this started after a factory reset, the most likely cause is a misconfiguration or a corrupted web browser setting. 

    I've outlined some steps you can take to resolve this issue. Please try and keep me updated with anything news from it:  

    • Settings > Apps > Default apps > Web browser > Ensure Edge (or preferred) is set > Test opening a link via right-click > Open with > Choose browser.
    • Open Edge and click on the three dots (...) in the top-right corner > Go to Settings > Privacy, search, and services > Under "Clear browsing data," click Choose what to clear > Select  Cookies and other site data and Cached images and files > click Clear now.
    • In Edge, Settings > Reset settings > Restore settings to default.
    • In Edge, edge://extensions/ > Toggle off all > Test links. If using third-party antivirus, pause real-time protection briefly.

    Please keep me updated with anything new that you were try to each option.

    To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

    We appreciate your patience and look forward to resolving this quickly for you.

    Warm regards

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