Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
Based on your inputs, it seems that there is an incompatibility with the audio driver. Moreover, kindly follow the steps below for us to sort out the issue:
Method 1. Run Audio troubleshooter:
Press the Windows Key + R, then type in:
msdt.exe /id AudioPlaybackDiagnostic
Then hit OK and follow the prompt to run the Audio troubleshooter.
Method 2. Roll Back Audio driver:
-Press the Windows key + X
-Go to Device Manager
-Expand the Sound, video and game controller
-Look for Realtek (R) Audio or High Definition audio -Right-click and click Update Driver
-Select Browse my computer for drivers
-Click Let me pick from a list of available drivers on my computer
-Choose an old driver or other name of driver then select it and hit next until it installs.
Note: If the issue persists, please download and install an Audio driver from your manufacturer's website.