Black Screen Crashes on Windows 11 (WindowsBlackScreenDiagnosticsV1 and LiveKernelEvent 1a8) Seeking A Way To Fix

Question

Black Screen Crashes on Windows 11 (WindowsBlackScreenDiagnosticsV1 and LiveKernelEvent 1a8) Seeking A Way To Fix

Yusuflhan-0346 0

I started to get this issue kinda recently which is first dated back to 19.09.2025 at 12:57.

Since then I've been looking for a way to fix this issue.

I checked my driver updates and ran sfc /scannow command to find what is wrong before writing this question, all my drivers seem to be up to date.

There were two different Event Reports with exact times and dates most of the time, (2nd Event always happened together with 1st Event according to Event Report dates and times) so I will include both of them here.

This issue 90% of the time happens minutes later when I am done playing high quality games (such as Rainbow Six Siege, Ready or Not, Cyberpunk2077 etc.) or after a long day being on.

System Information:

CPU: 12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
GPU: NVIDIA GeForce RTX 3060 Laptop GPU
RAM: 32.0 GB
OS: Windows 11

Below is latest Event Reports of the two Events I mentioned, which are on exact time and date (I don't know if there are personal informations in those Event Reports, please tell me if there is any):

This Event's latest report is dated on 24.09.2025 at 11:02.

1st Event:

-Desktop Window Manager-

Problem

Black Screen - User Reported

Date

‎23.‎09.‎2025 11:32

Description

The user has invoked the Black Screen Diagnostics Tool to generate this report

Problem signature

Problem Event Name: WindowsBlackScreenDiagnosticsV1

Problem Signature 01: DWM
Problem Signature 02: Unknown
Problem Signature 03: ColorBits
Problem Signature 04: LongPowerButtonHold
Problem Signature 05: 10.0.26100.3624

OS Version: 10.0.26100.2.0.0.768.100

Locale ID: 1055

Extra information about the problem

Bucket ID: 7fe16c1a4d97449ba2bf634a36ffd73e (1350907583635904318)

This Event's latest report is dated on 23.09.2025 at 11:32.

2nd Event:

-Windows-

Problem

Hardware error

Date

‎23.‎09.‎2025 11:32

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent
Code: 1a8
Parameter 1: 8
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0

OS version: 10_0_26100

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26100.2.0.0.768.100

Locale ID: 1055

Files that help describe the problem

WATCHDOG-20250923-1132.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

Besides those two Events there is one event that happens everyday when I turn on my laptop, I don't know if it has something to do with this issue or not, so if it is not that important ignore this part.

Extra Event:

-Microsoft Edge Update-

Problem

crashpad_log

Date

‎25.‎09.‎2025 12:15

Problem signature

Problem Event Name: crashpad_log

ApplicationName: MicrosoftEdgeUpdate.exe

ApplicationVersion: 1.3.199.11

Source: OnLogonLaunchError

SubCode: 0x80070002

OS Version: 10.0.26100.2.0.0.768.100

Locale ID: 1055

Extra information about the problem

Bucket ID: 4a63869dc51801bce4e743481e0d7b6c (1506246577399626604)

Those are all Events I got (at least the ones I think are associated with my issue).

First Event Desktop Window Manager (Black Screen - User Reported) happened in total of 13 times.

Second Event Windows (Hardware error) happened in total of 15 times.

Extra Event Microsoft Edge Update (crashpad_log) happened in total of 25 times.

As an addition to all informations I gathered, here are some stuff I wanna add:

My laptop has been to PC Repair Shop before for an issue about my performance on games and overheating.

After I had my laptop repaired, the previous problem was fixed and my laptop got factory reseted to install Windows 11.

And after I started using my laptop, those black screen crashes started to happen for the first time.

They were so rapid, this issue started after my laptop has been to PC Repair Shop and never had this problem back then.

I didn't check the Event Reports of those Events and sent my laptop to PC Repair Shop for the second time.

When I recieved my laptop back it was factory reseted to fix the issue, but black screen crashes started after few days again.

This time it isn't that rapid and common but happens like 1-2 times daily, black screen crashes happen after the stuff I mentioned at start.

What to do?

0 comments

1 answer

Your answer

Answer 1

DaveM121 888K Independent Advisor

1

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

2

If there are no minidump files in that folder, please go to this folder to check if there are any WatchDog.....dmp files avaialble that you can upload for analysis.

C:\Windows\LiveKernelReports

Yusuflhan-0346 0 Reputation points

2025-09-25T15:12:34.2733333+00:00

I can't see minidump folder there is literally no folder of it
Yusuflhan-0346 0 Reputation points

2025-09-25T15:14:51.7466667+00:00

in LiveKernelReports I found those
DaveM121 888K Reputation points Independent Advisor

2025-09-25T15:20:21.1366667+00:00

Thank you for that information, your error trace indicates there should be a file named WATCHDOG-20250923-1132.dmp created from the black screen crash, please check in those folders if oyu can locate that file to upload it for analysis.
Yusuflhan-0346 0 Reputation points

2025-09-25T15:29:41.5933333+00:00

can't find WATCHDOG-20250923-1132.dmp in any of those folders, these are the ones that are in
DaveM121 888K Reputation points Independent Advisor

2025-09-25T15:32:17.46+00:00

Thank you for the screenshot, the top files in that list are the most recent, if possible, depending on their size, please upload a couple of those for analysis.
Yusuflhan-0346 0 Reputation points

2025-09-25T15:33:54.74+00:00

so you want me to list them with file size and send top ones or all of em again?
Yusuflhan-0346 0 Reputation points

2025-09-25T15:36:13.3766667+00:00

ok this is listed with size file
DaveM121 888K Reputation points Independent Advisor

2025-09-25T15:36:27.6966667+00:00

Please upload these files to OneDrive or any other cloud service and provide a share link here.
Yusuflhan-0346 0 Reputation points

2025-09-25T15:37:20.72+00:00

oh ok on my way
DaveM121 888K Reputation points Independent Advisor

2025-09-25T15:40:14.2166667+00:00

Okay, I will be here.
Yusuflhan-0346 0 Reputation points

2025-09-25T15:42:20.9266667+00:00

in what way should I upload them to onedrive directly into a folder I created in onedrive and how to upload never tried it before
DaveM121 888K Reputation points Independent Advisor

2025-09-25T15:44:30.17+00:00

Copy those files into a folder on your PC.

In a web browser, log into OneDrive: https://onedrive.live.com/

Drag that new folder from your Desktop into the OneDrive page and wait for it to upload

When it has uploaded, right click the folder on the OneDrive page and choose Share

Click Copy Link

Then post that link here.
Yusuflhan-0346 0 Reputation points

2025-09-25T15:51:34.0066667+00:00

ok now I will send link soon need to do smt 5 mins
DaveM121 888K Reputation points Independent Advisor

2025-09-25T15:54:17.43+00:00

Okay, take your time, no rush.
Yusuflhan-0346 0 Reputation points

2025-09-25T16:03:34.7366667+00:00

ok those were the ones I need to send right I uploaded them to one drive in a folder rn and may I now delete copy of em on other folder?
Yusuflhan-0346 0 Reputation points

2025-09-25T16:04:04.1866667+00:00

will send link if those are the right ones
DaveM121 888K Reputation points Independent Advisor

2025-09-25T16:06:50.7466667+00:00

Yes, those are the correct files, please provide a share link so I can analyse those files for you.
Yusuflhan-0346 0 Reputation points

2025-09-25T16:08:20.2033333+00:00

here is the link is it good for me to delete copy of this on my desktop?
DaveM121 888K Reputation points Independent Advisor

2025-09-25T16:13:34.26+00:00

Yes, it is safe to delete all those watchdog.dmp files from your PC.

Your watchdog dump files all indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

You should go to the Nvidia website to download and install a couple of slightly older versions of the graphics drivers they provide around version 572 to find a version of the driver that is stable on your system.
Yusuflhan-0346 0 Reputation points

2025-09-25T16:15:02.38+00:00

so do I now delete the ones I sent you on copied folder or both copied and LiveKernelReports? and how old should be the version be?
Yusuflhan-0346 0 Reputation points

2025-09-25T16:16:02.4133333+00:00

oh mb just saw 572 so how do I understand if it is stable then?
DaveM121 888K Reputation points Independent Advisor

2025-09-25T16:18:49.3933333+00:00

This is the link to the Nvidia website, enter the details of your Nvidia card there to find all avaialble versions of the drivers they provide, then try a couple of versions of the drivers they provide to find a version that does not result in the black screen problem.

https://www.nvidia.com/en-us/drivers/
Yusuflhan-0346 0 Reputation points

2025-09-25T16:19:55.95+00:00

thank you well one more question does it automatically remove current driver or do I need to do myself?
Yusuflhan-0346 0 Reputation points

2025-09-25T16:23:13.15+00:00

also oldest version I can download is 576.40 rn
DaveM121 888K Reputation points Independent Advisor

2025-09-25T16:26:05.95+00:00

Okay, try a couple of the oldest versions of the drivers Nvidia provide.
Yusuflhan-0346 0 Reputation points

2025-09-25T16:26:26.24+00:00

also another question would it be better if I do it with DDU or just download older version straight
DaveM121 888K Reputation points Independent Advisor

2025-09-25T16:28:13.86+00:00

Yes, it is best to use DDU to remove the current drivers first.
Yusuflhan-0346 0 Reputation points

2025-09-25T16:29:09.3033333+00:00

ty I will update you if I face against any further issue thank you for your time and care
DaveM121 888K Reputation points Independent Advisor

2025-09-25T16:34:47.26+00:00

Glad to help!
Yusuflhan-0346 0 Reputation points

2025-09-25T17:14:43.76+00:00

haven't changed the driver yet just wanna ask if I don't remove current driver with DDU would it cause more problem after downloading 576 versions? busy doing stuff so haven't switched version
DaveM121 888K Reputation points Independent Advisor

2025-09-25T17:21:46.7433333+00:00

You can either use DDU or manually uninstall the Nvidia drivers before installing the other version of the drivers they provide.
Yusuflhan-0346 0 Reputation points

2025-09-25T17:23:48.1533333+00:00

ok thank you
DaveM121 888K Reputation points Independent Advisor

2025-09-25T17:31:13.3666667+00:00

Glad to help!
Yusuflhan-0346 0 Reputation points

2025-09-28T23:14:42.0433333+00:00

wanted to update I just removed old driver with DDU and started using 576.80 today, no issues I faced so far, tested just now will see if anything happen for a week, seems like it is fixed for now not a single black screen thank you again for the help this worked seems like it will update again after a week.
Yusuflhan-0346 0 Reputation points

2025-09-28T23:49:14.07+00:00

happened just rn again no crash report because it didn't crash exactly just gave bunch of black screen and tried to shutdown I did nothing and watched nothing happened wasn't on any game when it happened but was done playing like 20 mins ago idk if it is again driver version or smt deeper any suggestion? do I try oldest driver I can see on nvidia website or is it a problem deeper than just a driver?
Yusuflhan-0346 0 Reputation points

2025-09-29T11:01:57.0233333+00:00

update I tried a bit older drivers than I did rn just rn 1.10.2025 it been 1 hour and few mins but problem usually happened way earlier so it looks like older drivers work ig will update again in 2-3 days or this evening
Yusuflhan-0346 0 Reputation points

2025-09-30T23:39:45.21+00:00

nope no matter what driver version I try older or newer this issue still happens ig it just made it slightly better thats all happened just now
Yusuflhan-0346 0 Reputation points

2025-10-08T15:07:19.2066667+00:00

just wanna update problem became more common over days and I just got a minidump folder 3 days ago, I am confused about what to do.

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Black Screen Crashes on Windows 11 (WindowsBlackScreenDiagnosticsV1 and LiveKernelEvent 1a8) Seeking A Way To Fix

What to do?

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Your answer