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Microsoft Entra ID blocked Due to inactivity

Zaw Lin htun 0 Reputation points
2025-09-02T13:45:48.09+00:00

I am trying to access the Microsoft Entra ID admin center / Azure Active Directory

but getting blocked with the Error code: AADSTS5000225.

I have been away from operation for medical issues, but i think that not longer than 20 days, Now I can't access to my Entra Portal.

I am testing SSO integration , and one of my production domain are bind in that Tenant (that currently block), so I can't even add my domain to production environment. I have no clue how to fix this issue, I have called to the Global Support Ph Number , get AI Operator and nothing is fixed.
Anyone please where can request for help?

Thanks in Advance.,
Alex Zaw

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. VEMULA SRISAI 13,220 Reputation points Microsoft External Staff Moderator
    2025-09-03T09:26:09.6933333+00:00

    Hello @Zaw Lin htun ,

    Thank you for posting your question in the Microsoft Q&A Forum.

    Usually, the error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access. I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only (do not post publicly):

     Contact phone number (add +Country code)

     Contact email address

     Global admin email address (affected account)

     Tenant Name

     Country

     Time Zone

    Correlation ID and Timestamp from a recent sign-in failure

    Tenant id is also important but however as you are unable to access it, we'll proceed with above details.

    Once I receive these details, we can connect offline and work with the Data Protection team to assist you in resolving this issue.

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