I am not able to see azure subscription for employee available for free 150$ credit basis

Hello Tejas Lunawat,

As you mentioned, you activated an Azure credit offer using your personal Outlook account. The sign-up/login worked, but after activation you don’t see a subscription under that account in the Azure Portal.

The most probable reason you can't see the subscription is that it's in a different Microsoft Entra ID directory (tenant) than the one you're currently logged into.

When you signed up for the credit offer, Azure created a new directory for you. Even though you used your Outlook account, the credit offers likely created a new, dedicated directory (a tenant) to house the subscription. Your personal account is a "guest" user in that new directory.

When you log in to the Azure portal, you are still primarily associated with your default personal directory. This means you see a blank slate because the subscription is not there.

You can try to switch your directory within the Azure portal to the one where your new subscription. See if this works.

If switching the directory doesn't work, here are a few other possibilities:

• Activation is still in progress: It can sometimes take a little while for a new subscription to appear after activation. It's rare, but it can take up to 24 hours. If it's only been a short while, waiting a bit might solve the problem.
• A "personal" vs. "work/school" account issue: If your Outlook email is associated with both a personal Microsoft account and a work or school account (because your organization uses Outlook), you might have signed in with the wrong one. Try logging out and back in again, and when prompted, be sure to select the correct account type (e.g., "Personal account").
• If the credit is part of a sponsorship, nonprofit, or developer program, it may only work with the account that was approved or invited.

You can try below steps to resolve your issue:

1. Verify subscription under Cost Management + Billing

• Go to Azure Portal > search for Subscriptions.
• If none are listed > go to Cost Management + Billing > Billing profiles.
• See if there’s an Azure Sponsorship or $150 monthly credit subscription pending.

2. If no subscription exists: That means the credit didn’t attach properly. You’ll need to:

• Go back to the activation email / signup link you received.
• Try redeeming the offer again, but make sure you’re signed in with the same account you want tied to the subscription.

Hope this helps. and please feel free to reach out if you have any further questions.

There is nothing in billing sectionI tried these steps too. If no subscription exists: That means the credit didn’t attach properly. You’ll need to:

• Go back to the activation email / signup link you received.
• Try redeeming the offer again, but make sure you’re signed in with the same account you want tied to the subscription.
  1. If no subscription exists: That means the credit didn’t attach properly. You’ll need to:
  • Go back to the activation email / signup link you received.
  • Try redeeming the offer again, but make sure you’re signed in with the same account you want tied to the subscription.
  

{
  "sessionId": "4339bbb2322842d0953e6deb939ea9eb",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: d4ce76d0-18e1-459e-8f89-c537dce78500 Correlation ID: ca4dff16-1166-4dcb-b5a9-ed8f463487b5 Timestamp: 2025-09-25 06:12:18Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

Is it because of I might have removed this subscription manually sometime back ? any idea how to add it again? I used to get email with below details on my gmail account April 21st email was

Hello tejas lunawat,

The following subscription has been re-enabled and you can now resume using Microsoft Azure at no charge. Subscription Name: Visual Studio Enterprise Subscription Subscription ID: 656ec8da-b9a5-4e47-a82f-0c2fd80327ef Offer Description: Visual Studio Enterprise Subscription Please note that if you have any hosted services, you will need to re-deploy them. You can continue to use the free amount of Microsoft Azure included with your subscription each month until the subscription expires. When you exceed the free monthly amount, your subscription is disabled until the next month's anniversary date. For uninterrupted service, you can upgrade to a paid subscription. With a paid subscription, you will continue to receive monthly Microsoft Azure included with our offer for free. If you exceed the monthly limit, you will be charged for the additional service at our standard rates. You can switch to a paid subscription by signing in to https://account.windowsazure.com using your Microsoft account, finding this subscription, and then following the upgrade instructions.

Thank you!

Microsoft Azure

It says no subscription .

Hello Tejas Lunawat,

Look like you used to have a Visual Studio Enterprise Subscription benefit that gave you $150/month Azure credits. You tried to activate it again using your personal Outlook account, but no subscription shows up under Billing. The error AADSTS160021 (session doesn’t exist). You previously got emails confirming the benefit was re-enabled (April 21).

Azure credits aren’t permanently linked to your Outlook account. They come from your Visual Studio subscription. If your company stops giving you that subscription, or if you cancel the Azure subscription connected to it, the credits will disappear. You can’t reactivate it through the Azure Portal you have to go through the Visual Studio Benefits portal to get it back

Check your Visual Studio subscription entitlement:

• Go to the Visual Studio subscription portal at https://my.visualstudio.com.
• Sign in with the exact same personal Outlook account you used to activate the subscription.
• Once you are in the portal, find the "Benefits" section. You should see your Visual Studio Enterprise subscription listed there.
• Look for the "Azure" benefit with the $150 monthly credit and click the "Activate" link. This will ensure you are launching the correct sign-up process for your specific subscription benefit.

Check Benefits:

• Go to https://my.visualstudio.com/benefits.
• Look for “Azure $150 monthly credit”.
• If you see it, click Activate. This will create a new Azure subscription automatically.

Verify in Azure:

• Go to Azure Portal – Subscriptions.
• After activation, you should see “Visual Studio Enterprise Subscription” listed again.

If you do not see the benefit, that means your Visual Studio Enterprise license has expired, or It was provided by your employer, and they stopped assigning it to you. In that case, the free credit is gone, and you can’t restore it yourself.

If you need more details on credits, you can open support ticket for further assistance. Kindly check the below documentation for more details:

How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps. and please feel free to reach out if you have any further questions.