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how do i get some real help and support

Janis Cox 0 Reputation points
2025-10-04T21:09:51.3866667+00:00

I continue to have multiple problems with several aspects of windows and have spent hours troubleshooting. Anyone know how I can contact MS and get direct help?

Windows for home | Windows 11 | Performance and system failures
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  1. nobuko c 123.9K Reputation points Independent Advisor
    2025-10-04T22:06:00.28+00:00

    Hello,

    Sign in to your Microsoft account in Windows.

    Open the "Get Help" app from the Windows Start menu list.

    For example, type "no sound" and click "Contact support" below.

    Then select Windows, choose Devices and Drivers, and click "Check".

    Support is available during business hours.

    I’m not sure what specific issue you’re experiencing, but support often recommends performing an in-place upgrade or restoring Windows to factory settings.

    This is a common approach, so if the problem continues even after trying an in-place upgrade and installing the latest drivers and firmware from your PC manufacturer, please try contacting support using the method above.

    Fix issues by reinstalling the current version of Windows

    Thank you.

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