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Surface pro 7 touchscreen not responding to touch

Liza Carl 20 Reputation points
2025-10-08T02:51:10.9933333+00:00

Hi, so my son gave me a new surface pro 7, I open it up and started and my the touch issues are apparent right away, the screen is not responding to touch, I had to borrow a keyboard just to finish the start up sign in, while I am still have the keyboard I tried calibrating the touch but it doesn't work. And no matter what I do the touchscreen is not working, I need help pls this is frustrating, this is a brand-new surface pro tablet but I can't use it. Thank you

Surface | Surface Pro | Display and screen
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  1. Anonymous
    2025-10-08T10:58:04.5866667+00:00

    Hope your Doing well Thanks for reaching out!

    1. Restart the Device
    • Press and hold the Power button for 30 seconds.
    • Wait a few seconds, then press the Power button again to turn it back on.
    1. Check for Windows Updates
    • Go to Settings > Update & Security > Windows Update.
    • Click Check for updates and install everything available.
    • Restart the device after updates are installed.
    1. Check Touchscreen Settings
    • Press Windows + X, then select Device Manager.
    • Expand Human Interface Devices.
    • Look for HID-compliant touch screen.
      • If it’s disabled, right-click and choose Enable.
        • If it’s missing, go to Step 5.
    1. Run Surface Diagnostic Tool
    • Download the official Surface Diagnostic Toolkit.
    • Run the tool and follow the instructions to check for hardware or software issues.
    1. Reinstall Touchscreen Driver
    • In Device Manager, right-click HID-compliant touch screen and select Uninstall device.
    • Restart the Surface. Windows will reinstall the driver automatically.
    1. Perform a Two-Button Shutdown
    • Press and hold Power button + Volume Up button together for 15 seconds.
    • Release both buttons and wait 10 seconds.
    • Press the Power button to turn it back on.
    1. Contact Microsoft Support
    • If the touchscreen still doesn’t work, it may be a hardware issue.
    • Since the device is new, reach out to Microsoft Support for warranty service or replacement.

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  1. Noel Macadangdang 16,810 Reputation points Independent Advisor
    2025-10-08T13:22:21.4733333+00:00

    Hi Liza,

    Thank you for sharing your issue. Sorry to hear you're having trouble with your new Surface Pro 7's touchscreen right out of the box, I am here to help.

    This kind of thing can happen if drivers are old or missing, there could be some problems with the system software, or it could even be a hardware problem.

    Please follow these steps.

    Run the surface diagnostic tool kit to check the issue. Here is the link https://apps.microsoft.com/detail/9nf1mr6c60zf?hl=en-US&gl=PH

    If the touchscreen doesn't work there, it probably means there's a problem with the hardware, and you might need to get it fixed or replaced. If the touchscreen does work in that system, then it's probably a software issue, and we can try reinstalling drivers or updating the system software.

    May I also ask have you already installed all the Windows and Surface updates? Also, do you see any errors in the Device Manager under Human Interface Devices, especially for the Intel Precise Touch Device or HID-compliant touch screen?

    Let me know how it goes. I'm here to help you step by step so we can get your Surface working right.

     

    Best Regards,

    Noel

     

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  2. Liza Carl 20 Reputation points
    2025-10-08T21:56:57.79+00:00

    I am updating software at the moment and will do installing driver's too... We'll keep post here whatever outcome... Thanks for all the help

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