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Issues Installing FortiClient VPN Installer - Rolling Back Action

Abhijith SD 0 Reputation points
2025-09-11T10:50:17.0633333+00:00

Encountering an issue while trying to install FortiClient VPN Installer, which results in a rollback of the installation action every time. What are the possible causes and solutions for this problem?

Surface | Surface Pro | Install and update
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  1. Barb Bowman 80,795 Reputation points MVP Volunteer Moderator
    2025-10-12T12:07:01.8533333+00:00

    Which exact Surface Pro do you have? If you have one of the newer ARM Snapdragon models, there is documentation at https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-Support-for-ARM-Architecture/ta-p/248361 The note below is part of the info on this page and might apply. Be sure to read the entire article. Let us know outcome. User's image

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  2. S.Sengupta 30,891 Reputation points MVP Volunteer Moderator
    2025-10-12T02:17:23.24+00:00

    Remove any existing FortiClient installations via Control Panel.

    After uninstallation, manually delete any remaining FortiClient files from: C:\Program Files\Fortinet and C:\ProgramData\Fortinet.

    Download and install Microsoft Visual C++ Redistributables

    Disable any AV.

    Review the Windows Event Viewer logs related to this.

    Right-click the installer file and select Run as administrator.

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