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Windows crashing mostly when running games requiring resources

Luka Mercier 25 Reputation points
2025-10-15T16:22:25.1766667+00:00

I have a recent and fairly powerful PC configuration, but when I run recent and demanding games, I get blue screens or system crashes. This time, I have a minidump file that was generated. I've already run numerous tests to try to find the cause of the problem, without success. Could you help me understand?

Minidump File: https://drive.google.com/file/d/1np2UwUauSoL7_edz8TvOqdaYEL-z9czF/view?usp=sharing

Windows for home | Windows 11 | Performance and system failures
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  1. David-M 110.5K Reputation points Independent Advisor
    2025-10-15T17:01:55.1633333+00:00

    Hi. I'm David, and I'm happy to help you.

    The minidump does not mention any driver, only a generic system file.

    I suggest doing the following:

    • Go to the MSI website using the link below, download the latest Chipset driver, and install it.

    https://www.msi.com/Motherboard/PRO-Z790-P-WIFI-DDR4/support#driver

    Driver name: Intel Chipset Driver

    Version: 10.1.19899.8597

    (Extract the ZIP file, double-click the file "SetupChipset" to run it, and follow the on-screen instructions to install the driver.)

    • I noticed that the motherboard BIOS is outdated. I suggest you update it by following MSI's instructions.
    • Go to the motherboard BIOS and check if you have configured any XMP/DOCP/EXPO (RAM overclock) profile. Disable it, and leave it as default.

    (If you need help checking this, let me know.)

    Then, see if the system will work stably when running games.

    If the crash occurs again after doing this, please share the minidump it created.

    Feel free to ask back any questions.

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Luka Mercier 25 Reputation points
    2025-11-06T08:00:32.8+00:00

    Hi,
    Thank you for these answers, disabling XMP profile fixed my problem.

    After additionnal tests, it seems that my RAM is defective, I will replace it eventually.

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