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I have connected my HP Office Jet Pro 6978 to my computer and it is set as my default printer. It has scan and fax capabilities, but Windows tells me that the scanner is not detected. I have disabled Windows Protected Print mode and turned off "Let Windows Manage my default printer. Printing works fine, but I can't scan.
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Hi ,
Did you manage to solve the problem?
Thanks
Have you read the User Manual? Did it come with a disk and does the disk have additional software that needs to be installed for scanning to work? Have you checked the HP website? If HP has one, check that community.
This image is of shortcuts for using my new Epson Printer. The top right icon is for setting up scanning.
Hi ,
You will uninstall any HP application, use to uninstall it later.
Disconnect the HP from the computer via USB
Go to the start menu > settings > Bluetooth and devices > Devices > More devices and printer settings > select HP Office Jet Pro 6978 with right button Remove devices.
Open the command prompt (admin) and run the commands in sequence: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.
After restarting, download the HP autorun and start the installation.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Give feedback if the information was useful or not.
Thanks
