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365 apps disapperaed today after years of being used. Have attempted to reinstall 3 times, still not there.

Suzanne Sblendorio 0 Reputation points
2025-10-20T19:04:47.38+00:00

Office apps worked fine for years. Today, they cannot be found listed in apps in settings. Cannot open docs created in any of the apps. I tried reinstalling three times, starting, restarting, etc. Nowhere to be found.

There was an update last night- might that have caused an issue?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Harold Milan 17,500 Reputation points Independent Advisor
    2025-10-20T19:43:03.83+00:00

    Hi Suzanne,

    This issue has affected others after updates, especially on systems running older versions of Windows or transitioning to newer builds. Microsoft is aware of similar cases, and tools like SaRA are designed to help in exactly these situations.

    It’s very possible that a Windows system update caused a disruption in how Office apps are registered or displayed. This can happen due to:

    Corrupted registry entries during the update

    Incomplete installation paths that prevent apps from showing in Settings or Start

    User profile conflicts where the apps are installed but not visible

    Or even a hidden install location that Windows isn’t indexing properly

     

    Here are some steps that have helped others in similar situations:

    Search Manually

    Use the taskbar search to look for Word, Excel, or PowerPoint.

    If they appear, right-click and pin them to Start or Taskbar.

    Repair Office (if listed)

    Go to Settings > Apps > Installed Apps.

    If Office is listed, click it > Modify > choose Online Repair for a deeper fix.

    Use Microsoft’s Recovery Tool

    Download the Support and Recovery Assistant (SaRA).

    Choose Office > I have problems installing Office.

    This tool can detect and fix hidden or broken installations.

    Fully Uninstall and Reinstall

    Use the SaRA tool to completely remove Office.

    Restart your PC.

    Reinstall Office from https://account.microsoft.com/services under your subscription.

    Check for Hidden Install Paths

    Navigate to:

    C:\Program Files\Microsoft Office\root\Office16

    If you see the apps there, you can manually create shortcuts.

     

     

    Let me know how it goes, Happy to assist you in every way!

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