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Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
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Hi there! My name is David. It’s a pleasure to help you today.
Regarding your question, the product key you have is most likely a redemption key, based on the message you're receiving. In that case, your Office 2024 Home license has been linked to a Microsoft account, most likely your personal account, unless you used a different one.
To verify this and download the installer, go to https://account.microsoft.com/services. If you're signed in with the same account you used to redeem Office, you'll see the product listed there along with the corresponding installer. Otherwise, it's likely that the license was linked to a different Microsoft account, you'll need to sign in with that one to access it.
Let me know if the shared information has been helpful. Regards.