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Hotmail account

Alexandra Ferreira 20 Reputation points
2025-10-24T18:06:52.49+00:00

I wanted to change the domain of my account from hotmail.com to outlook.com.

Copilot instructed me to:

  1. create my outlook account
  2. add it to my Microsoft account
  3. delete the hotmail account
  4. restart the outlook
  5. add the hotmail account.

I did steps 1-4, and now when I try to add the hotmail domain back to my profile

I get the message the message that "this email is part of a reserved domain.

I need to reactivate my hotmail account, how do I do that?

Outlook | Windows | Classic Outlook for Windows | For home
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Richard Trinidad 6,275 Reputation points Independent Advisor
2025-10-24T20:51:17.09+00:00

Hi Alexandra, since your Hotmail address is flagged as part of a reserved domain, it can't be re-added directly.

If signing in or using the recovery page didn’t work, the account may be permanently deactivated.

You might need to contact Microsoft support directly for escalation. https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Chard

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  1. Alexandra Ferreira 20 Reputation points
    2025-10-26T21:53:23.53+00:00

    You are correct.

    Contacted them and there is no way to recoup my account.

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  2. Alexandra Ferreira 20 Reputation points
    2025-10-24T19:26:18.3266667+00:00

    I did follow your instructions and got this message back.

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  3. Richard Trinidad 6,275 Reputation points Independent Advisor
    2025-10-24T18:40:17.37+00:00

    Hi Alexandra, thanks for posting here in the Microsoft community, it looks like your Hotmail address is now flagged as part of a reserved domain, which means it can't be re-added directly.

    Try signing in at https://outlook.live.com using your old Hotmail credentials to check if the account is still active.

    If not, recovery might be possible via Microsoft’s account recovery page. https://account.live.com/acsr

     

    I hope this helps you out, let me know.

    Chard

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